The Squarespace Payment Operations & Risk team is growing. We're looking for an analyst that has a background in fraud/risk in either e-commerce, Payments, FinTech, online marketplaces, or similar digital businesses. You will help lay the foundation for a world-class Payments and Risk Operations function, partnering closely with Finance, Customer Operations, Security, and Trust & Safety to proactively identify and reduce fraudulent activity across the platform.
You will report to the Payment Operations & Risk Manager and work from our office in Dublin.
This is a hybrid role working from our Dublin office 3 days per week. You will report to the Payment Operations & Risk Manager.
You'll Get To…- Continuously monitor and evaluate fraud and merchant portfolio risks through internal & external reports and tools.
- Identify high risk merchants based on known trends and risk signals.
- Investigate/resolve escalated cases of account suspensions.
- Conduct merchant and transaction level risk reviews to assess risk at on-boarding and beyond.
- Make decisions to approve/reject/escalate users for further information.
- Maintain and improve current risk reporting.
- Partner with the Payments & Customer Operations team to resolve escalated client issues.
- Identify fraud rings and patterns of abuse.
- Help with designing, implementing, and monitoring new methodologies and metrics for risk process and policy effectiveness.
- Provide training and mentorship for new Risk Analysts as the team expands.
- 2+ years of experience in evaluating and mitigating merchant risk for loss and/or fraud.
- Knowledge of payment processing, underwriting, financial statements, and basic bank and association rules.
- You bring strong experience working with risk and payments tools such as Sift, Sardine, Stripe, Plaid, and Adyen, and you're comfortable quickly learning and exploring new software to continuously improve our service.
- You have experience using data to back up assumptions and make recommendations.
- You're collaborative and know how to connect the dots between teams and manage cross-functional initiatives
- You are curious, like to dig for answers to the unknown, and are comfortable making decisions autonomously
- Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
- Life and Income Protection
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Pension benefits with employer match
- Flexible paid time off
- 26 weeks paid maternity leave & 12 weeks paid paternity leave
- 2 weeks paid family care leave
- Education reimbursement
- Employee donation match to community organizations
- 8 Global Employee Resource Groups (ERGs)
- Free lunch and snacks
- Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.
Our CommitmentToday, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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Top Skills
Squarespace Dublin, Dublin, IRL Office
The Squarespace Dublin office was founded in 2013. The 24,589-square-foot office space, Squarespace House, is located in the bustling heart of Dublin city centre, a stone's throw from St. Stephen’s Green and George’s Street. Squarespace occupies four floors with a dedicated entrance, lobby, and roof
Dublin Engineering
Founded and run by an engineer, Squarespace is dedicated to fostering an environment where the most talented engineers can do their best work. Our engineering teams create solutions that enable our customers to pursue their entrepreneurial dreams. We invest in modern tools, are not afraid to launch bold new products and adapt the way we work to accommodate our scale. Here, you’ll help grow a large-scale architecture that services millions while operating in an environment that maintains the attitude of a startup. The Squarespace Dublin office was founded in 2013. The 24,589-square-foot office space, Squarespace House, is located in the bustling heart of Dublin city centre, a stone's throw from St. Stephen’s Green and George’s Street.
