Partner Success Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

What you need to know about the role (German & English fluency required):
This Partner Success Manager role sits within Sales and partners closely with Account Executives to deliver commercial strategies. It owns partner service, growth, retention, and engagement while building long-term, high-value partnerships.
Meet our team:
The Partner Success team manages a portfolio of Managed Partners, helping them maximize value from PayPal solutions. We act as trusted advisors, working closely with Sales and cross-functional teams including Product, Risk, Technical Support, Billing, and Customer Support to drive adoption, growth, and retention.
Your way to impact:
You’ll drive partner satisfaction, retention, and revenue growth by enabling successful adoption of PayPal solutions. Through proactive issue management and cross-functional collaboration, you’ll reduce churn, mitigate risk, and uncover growth opportunities measured by partner performance and long-term relationships.

Job Description:

Essential Responsibilities:

• Collaborate with internal teams to enhance the quality, efficiency, and effectiveness of processes and programs.
• Prepare detailed sales reports and presentations, providing valuable insights to support decision-making.
• Coordinate with various departments to ensure smooth communication and collaboration, driving successful project outcomes.
• Maintain strong relationships with clients, addressing their needs and ensuring their satisfaction with PayPal's services.
• Contribute to the continuous improvement of the customer success team, promoting best practices and professional development.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Your day-to-day:
In your day-to-day role, you will….    

• Own the end-to-end post-sales partner experience for a portfolio of German-speaking partners, building strong relationships with senior stakeholders including CTOs and Product leaders.

• Act as a trusted advisor, using deep understanding of partner business models and priorities to drive value realization and long-term adoption of PayPal solutions.

• Proactively optimize partner performance, retention, and satisfaction through effective product adoption, issue resolution, and continuous engagement.

• Lead cross-functional coordination across Product, Engineering, Risk, Operations, and Support to deliver initiatives, manage change, and ensure timely, clear communication.

• Represent the partner voice internally, identify opportunities to improve the partner experience and internal processes, and support scalable, long-term partnerships; occasional travel required.

• Maintain thorough knowledge of business strategy and priorities, bring industry trends and best practices to enable our business functions objectives and goals

What do you need to bring: 

• Fluency in German & English (must be business proficiency)

• Proven ability to drive partner value, retention, and long-term adoption in a post-sales, enterprise customer or partner success environment.

• Strong stakeholder management skills, with experience engaging senior partner leaders and influencing outcomes across complex, matrixed organizations.

• Demonstrated success in proactively managing partner health, identifying risk, and resolving issues through effective cross-functional coordination.

• Ability to translate partner business objectives into clear success plans, measurable outcomes, and scalable execution.

• Experience operating in fast-paced, change-driven environments, with a strong focus on ownership, accountability, and continuous improvement.

• Fluency in German 

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.