Staff Systems Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As Staff Systems Engineer on our SysEng OODP Operations team, you will help deliver 24x7 support for our Cloud infrastructure.
The Cloud Infrastructure Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability. We're looking for a skilled systems developer who can help craft the technology and processes needed to sustain ServiceNow's growth while gaining valuable experience in modern systems and software development.
What you get to do in this role:

• Write and maintain software-defined declarative infrastructure, at scale.
• Deploy, scale, and manage containerized applications using Kubernetes, docker, and other related tools.
• Strong understanding of traditional relational databases like MySQL or PostgreSQL. Ability to write queries, perform joins, and optimize basic SQL queries.
• Develop systems, web services, and automation tools that are thoroughly specified, documented, and testable.
• Build orchestration workflows by leveraging features of the ServiceNow platform.
• Research and implement new open-source and commercial tools, technologies and methodologies.
• Manage large scale infrastructure with code.
• Collaborate with peer teams who have built world class networking and orchestration solutions.

Qualifications
To be successful in this role you have:

• Has experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Has 8+ years of IT experience with a bachelor's degree; or 6+ years with a master's degree; or a PhD with 3+ years of experience; or equivalent experience.
• Can figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies - too many to rely solely on the knowledge of others. To succeed you will need to investigate and discover on your own.
• Has deep understanding of Kubernetes architecture, concepts, and operations
• Has experience working with VictoriaMetrics, Postgres, Redis, Prometheus, and Grafana
• Is very comfortable building and maintaining Linux-based systems through automated tooling such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, etc.
• Is familiar with virtualization using both public and private cloud infrastructure technologies such as Microsoft Azure, Amazon EC2, VMware vSphere, etc.
• Enjoys designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby. You should also have experience writing test specifications and understand the fundamentals of test automation.
• Has a working understanding of related infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Excellent oral and written communication skills.
• High integrity, honesty and can uphold ServiceNow's values.

While these are not 'musts', they are undoubtedly nice-to-have:

• Fulltime software development experience
• Relevant Azure, AWS or GCP certifications
• Deep experience with Ansible, Terraform (any provider, but especially Azure)
• Familiarity with Cloudera Data Platform (CDP) and its ecosystem

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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