At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual. Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers. Our purpose is to deliver exceptional value and customer experience through agility, speed and collaboration. We are designed to bring value, lead technology innovation and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day. We influenced history. Now we shape the future.
Job Description
Embrace an exciting opportunity to be an integral part of a dynamic team,
supporting our customers and internal stakeholders.
As a Junior Order Management Coordinator you will develop expertise in a specific function, assuming ownership of the process per the assigned role. Your key responsibility is to help customers identify part numbers for a wide variety of Motorola products. Handle initial customer inquiries and follow-up questions regarding company products. Utilizing several tools and resources, assist and guide customers to identify an item or part number on inbound calls, chats and cases. This role not only promises growth and development but also a chance to make a significant impact in our organization.
Please note that this is a full time and 2nd shift position (2-10pm or 3-11pm)
Basic Requirements
English skills at B2/C1 level
Willingness to work on the 2nd shift, starting at 2 or 3pm
Familiarity with Salesforce and Google Workspace is preferred
Bachelors/Masters degree preferred
Similar work experience required (min 1 year)
Ability to identify and solve problems on their own
Supporting peers in problem solving
Taking ownership of problem resolution
Team player attitude is a must
Experience with working under time pressure / tight deadlines
Continuous learning mindset
Capability to prioritize and efficiently handle various responsibilities
Adapting to change
Attention to detail
Ability to work with customers and internal partners over the phone
Ability to understand our customer’s needs
Ability to "probe" customers for information
High rate of sensitivity of the mentality, business culture and practices in a multicultural environment
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.
We offer:
- Contract of employment
- Hybrid work model
- Comfortable working conditions (high class offices, parking space)
- Competitive salary package
- Strong team-oriented culture
- Private medical and dental coverage (Medicover)
- Life insurance
- Cafeteria program for benefits (multisport card, cinema tickets, etc.)
- 1000 PLN for spectacles
- Employee Pension Plan (PPE)
- ESPP (Motorola Solutions stock programme)
- Company-supported sport and social activities (ski team, volleyball, tennis section, etc.)
- Access to wellness facilities and integration events
- Mixed-shift bonus
- Motorola Solutions is supporting CSR activities and encourages employees to participate.
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanYesCompanyMotorola Solutions Systems Polska Sp.z.o.o
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
