Solgari

Imagine significantly improving customer satisfaction and employee engagement in just days! Solgari intelligently connects customers to the people and the help they need fast. Powered by Microsoft AI, integrated within Teams and deployed from Azure in minutes. The Microsoft Teams AI Customer Engagement Solution from Solgari enables any Microsoft Teams user to become a Customer Service Champion: - Customer Service, Sales, Marketing, Specialists and Back Office users can use the app within their existing Teams environment - Customers can communicate through any preferred communication channel, whether that’s Voice, SMS, email or a Social channel. - Advanced self-service options powered by Microsoft Azure Open AI Service ensure customers can be authenticated and find answers to the most common issues quickly. - Intelligent skills-based routing ensures that customers are connected to the right people within the organisation to help resolve their issue on the first conversation. - Solgari AI Copilot (powered by Azure Open AI) provides users with real-time Conversation Summary and Sentiment Analysis across any channel to assist customer engagement. - All customer communications data captured through CRM case management with out of the box integrations with Microsoft Dynamics 365 and Salesforce.com - Launch outbound sales, marketing and citizen contact campaigns across voice and SMS, handled by users within Teams - Supervisors coordinate the entire experience: monitoring and mentoring Agents mid-call provided with real-time analytics and reports and powerful management tools for easy queue or group adjustments. For more information, please visit the company website at www.solgari.com Contact Details: email: [email protected] EMEA: +353 1 246 1130 Australia: +61 1800 728 103 UK: +44 808 238 9584 USA: +1 855 304 0022 Germany: +49 69 222 222 514 South Africa: +27 105 009 177 Hong Kong: +852 3008 5699 Singapore: +65 3159 0425