Teams at Procore Technologies

Leads Procore’s EMEA Customer Success Engineering and Solutions Engineering organization, managing managers across multiple markets. Owns customer adoption, retention, technical validation, expansion, implementation handoffs, executive relationships, KPIs, and revenue growth. Builds scalable teams and customer lifecycle strategies while partnering with Product, Professional Services, and Project Management. Requires extensive B2B SaaS leadership, AI implementation experience, organizational transformation expertise, and willingness to travel across EMEA.

Provides bilingual English- and German-language technical support for Procore customers through phone, chat, and email. Troubleshoots issues, researches solutions, manages cases through resolution, collaborates with internal teams, documents interactions accurately, and maintains high customer satisfaction and first-contact resolution in a 24/7 contact-center environment.

Drive adoption and customer outcomes for Procore’s SMB construction clients. Provide data-driven recommendations, product demonstrations, roadmap updates, technical coordination, and value-based presentations. Act as a responsive technical account contact while partnering with Sales, Professional Services, Support, Product, and Marketing. The role requires construction-industry knowledge, strong analytical and communication skills, and travel of up to 50% to client sites, events, and offices.