Teams at LaunchDarkly

Serve as a senior technical advisor for enterprise prospects and customers across EMEA. Lead technical discovery, architecture design, proof-of-concept implementations, demonstrations, workshops, proposals, and RFP responses throughout the presales lifecycle. Partner with sales and customer success, translate requirements into scalable solutions, influence product direction, manage technical environments, support enterprise deals, lead cross-regional initiatives, mentor junior engineers, and travel for customer engagements and events.

Manage post-sale customer relationships across EMEA, including onboarding, adoption, risk mitigation, technical guidance, renewals, expansions, and executive engagement. Build success plans, coordinate cross-functional teams, identify churn risks, support implementation best practices, and uncover growth opportunities. The role requires strong sales acumen, project management, communication, technical curiosity, and experience working with developers or other technical customers.

Reviews opportunities, pricing, contracts, ARR, and provisioning details for accuracy before orders enter downstream financial systems. Manages AWS Marketplace orders, resolves discrepancies, supports Salesforce CPQ and Salesforce-NetSuite integrations, and maintains order-to-cash controls. Applies ASC 606 knowledge, supports financial close and audit readiness, partners cross-functionally, trains stakeholders, reports on process metrics, and recommends workflow improvements.