Jobs at Genesys

Develop and maintain automated GRC tooling and serverless evidence-collection systems on AWS. Build microservices, APIs, CI/CD pipelines, and integrations; contribute AI-enhanced compliance features (using AWS Bedrock); implement IaC and containerized deployments; collaborate with audit and development teams to design, deploy, monitor, and troubleshoot compliance automation solutions.

Lead design, build, and operate scalable telecom/VoIP/SIP cloud-native microservices (Java/C) on AWS. Integrate SIP routing, media, SBCs, and carrier connectivity; troubleshoot signaling and media; ensure reliability, observability, and production readiness; mentor engineers and collaborate across product, DevOps, QA, security, and operations.

Own the product direction and roadmap for enterprise callback capabilities within Genesys Cloud. Lead cross-functional initiatives to deliver scalable, reliable callback and virtual hold experiences, partner with engineering and commercial teams, analyze usage and operational metrics, and coordinate packaging, billing, and go-to-market readiness to improve customer experience and platform adoption.

Lead strategy and execution for Platform Foundations in Genesys Cloud: API usage visibility, platform limits, configuration-as-code, CI/CD, storage reporting, self-service administration, and AI-driven operational tooling. Collaborate with engineering, UX, customer success, and GTM teams to translate complex platform systems into scalable, intuitive customer experiences that improve transparency, automate administration, and optimize operations.

The Senior Software Engineer builds and maintains backend services for digital messaging, focusing on features, reliability, and using AWS technologies.

Design, build, deploy, and operate scalable analytics and streaming data platforms. Implement fault-tolerant services for ingestion, storage, processing, and querying; automate large AWS deployments; troubleshoot production incidents; mentor engineers and collaborate with product and data teams to turn ideas into reliable production systems.

Design, build, test, deploy and operate high-throughput backend services in Java on AWS. Own services end-to-end (APIs, events/streams, storage), ensure scalability, stability, observability and security, participate in on-call and incident response, collaborate cross-functionally, mentor engineers, and deliver features from discovery to GA.

Design, develop, and maintain software and performance-testing capabilities for Genesys Cloud. Create and execute performance tests, instrument and monitor cloud-native services, investigate failures using observability data, and improve performance testing infrastructure and processes. Collaborate across teams, participate in code reviews, and support on-call test environment rotations.

As a Principal Software Engineer, you'll design backend platforms for AI products, set technical strategies, enhance APIs, and ensure operational excellence while leading multiple teams.