Jobs at Genesys

Develop and maintain automated GRC tooling and serverless evidence-collection systems on AWS. Build microservices, APIs, CI/CD pipelines, and integrations; contribute AI-enhanced compliance features (using AWS Bedrock); implement IaC and containerized deployments; collaborate with audit and development teams to design, deploy, monitor, and troubleshoot compliance automation solutions.

Own the product direction and roadmap for enterprise callback capabilities within Genesys Cloud. Lead cross-functional initiatives to deliver scalable, reliable callback and virtual hold experiences, partner with engineering and commercial teams, analyze usage and operational metrics, and coordinate packaging, billing, and go-to-market readiness to improve customer experience and platform adoption.

Lead strategy and execution for Platform Foundations in Genesys Cloud: API usage visibility, platform limits, configuration-as-code, CI/CD, storage reporting, self-service administration, and AI-driven operational tooling. Collaborate with engineering, UX, customer success, and GTM teams to translate complex platform systems into scalable, intuitive customer experiences that improve transparency, automate administration, and optimize operations.

The Senior Software Engineer builds and maintains backend services for digital messaging, focusing on features, reliability, and using AWS technologies.

Design and maintain high-scale data pipelines and backend services, ensuring systems meet performance and compliance requirements while mentoring teammates and adopting new technologies.

As a Principal Software Engineer, you'll design backend platforms for AI products, set technical strategies, enhance APIs, and ensure operational excellence while leading multiple teams.