Teams at Genesys

Perform end-to-end product usage analyses, build dashboards and reports, maintain product analytics instrumentation (Heap/ContentSquare), validate data quality and AI-generated outputs, and partner with product and business stakeholders to deliver actionable UX insights.

Lead strategy and execution for Platform Foundations in Genesys Cloud: API usage visibility, platform limits, configuration-as-code, CI/CD, storage reporting, self-service administration, and AI-driven operational tooling. Collaborate with engineering, UX, customer success, and GTM teams to translate complex platform systems into scalable, intuitive customer experiences that improve transparency, automate administration, and optimize operations.

As a Principal Software Engineer, you'll design backend platforms for AI products, set technical strategies, enhance APIs, and ensure operational excellence while leading multiple teams.