Teams at Genesys

Build and operate highly available analytics platform services handling large-scale event streams and terabytes of data. Design streaming ingestion, storage, search, aggregation, and distributed systems using Java, Spring, AWS, and Kafka. Deploy and automate cloud infrastructure, improve reliability and performance, troubleshoot production incidents, and collaborate with engineering, product, and data teams. Contribute through code reviews, mentoring, testing, observability, and automation.

Own the strategy, roadmap, backlog, and delivery of internal platform engineering products that enable developers to build, deploy, operate, and secure cloud software. Partner with engineering, SRE, security, architecture, and stakeholders to improve developer experience, automation, reliability, governance, and productivity. Define measurable outcomes, manage cross-team dependencies, and identify AI and intelligent automation opportunities across the software development lifecycle.

Lead the strategy and execution of Genesys Cloud Platform Foundations, including API usage visibility, platform limits, storage reporting, configuration-as-code, CI/CD deployment workflows, self-service administration, and operational tooling. Define AI-powered operational guidance and proactive recommendations while aligning engineering, UX, customer success, field, marketing, legal, finance, and go-to-market teams. Translate complex platform systems into scalable, intuitive enterprise experiences.