Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Role Overview:
Shape the architecture of enterprise AI solutions that improve customer and employee experiences. As a Senior AI Solutions Architect at Genesys, you will own the technical direction for strategic customer programmes, translating business objectives into secure, scalable solutions across Genesys Cloud, AI services, enterprise applications, and data platforms.
You will act as a trusted technical authority, guiding customers and delivery teams through architecture decisions involving AI, automation, integrations, data, security, and responsible AI. The role offers significant influence across enterprise initiatives while helping Genesys deliver more empathetic, AI-powered customer experiences.
Key Responsibilities:
- Own end-to-end architecture for AI-powered customer experience programmes, ensuring solutions are scalable, secure, resilient, and operationally ready
- Design integrations across Genesys Cloud, AI services, enterprise applications, data platforms, and third-party technologies
- Lead architecture workshops and technical design sessions, guiding customers through key decisions and trade-offs
- Drive technical governance throughout delivery and ensure implementations align with approved architectures and standards
- Design AI solutions spanning virtual agents, agent copilots, knowledge systems, workflow automation, and analytics
- Define data, integration, security, and responsible AI requirements for enterprise deployments
- Influence enterprise architects, IT leaders, platform owners, and delivery teams as a trusted technical advisor
- Mentor consultants and contribute reusable reference architectures, technical standards, and best practices
Required Qualifications:
- Significant experience designing and delivering enterprise solution architectures for complex customer programmes
- Strong hands-on experience with Genesys Cloud and its architecture, integrations, and enterprise deployment patterns
- Strong background in AI solutions, cloud architecture, APIs, enterprise integrations, data platforms, and automation
- Demonstrated expertise in designing scalable, secure, resilient, and operationally supportable solutions
- Strong understanding of conversational AI, virtual agents, agent assistance, knowledge systems, and responsible AI
- Proven experience leading architecture discussions with enterprise architects, IT leaders, and other senior technical stakeholders
- Strong consulting, stakeholder management, technical leadership, and mentoring capabilities
Preferred Qualifications:
- Experience integrating Genesys Cloud with AI services, enterprise applications, data platforms, and third-party technologies
- Background in professional services, enterprise consulting, or customer-facing solution architecture
- Experience developing reference architectures, reusable technical assets, and architectural standards
- Experience supporting complex enterprise presales opportunities
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
