Teams at Acclaim AI

Lead end-to-end technical projects for a Voice AI CX platform: scope, plan, manage releases, align product to customer requirements, track metrics, ensure quality, and communicate status to clients and engineering.

Own and design platform service contracts (gRPC/protobuf and OpenAPI), produce precise end-to-end feature specifications, decide integration patterns, manage contract evolution and compatibility, reason about distributed event-driven systems and streaming failure modes, use AI tools in daily work, and clearly communicate decisions to engineers, product, and stakeholders.

Lead DevSecOps engineer owning security and compliance implementation across infrastructure, CI/CD, Kubernetes, and cloud. Implement SOC 2/ISO controls in Drata, automate onboarding/offboarding and access reviews, drive SDLC security (SAST/SCA/secrets), run vulnerability management and incident response, and spend ~60% on infrastructure operations, monitoring, and on-call.