Lead end-to-end technical projects for a Voice AI CX platform: scope, plan, manage releases, align product to customer requirements, track metrics, ensure quality, and communicate status to clients and engineering.
Description
Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.
About the role
We are currently seeking talented candidates for the Technical Project Manager position.
You'll own projects end-to-end — from scoping and planning through to technical handover and production sign-off. That means understanding what you're building well enough to know when something is wrong, why it's wrong, and how to explain it to a client without losing their trust.
Requirements- 5+ years of experience in project management, preferably in BigTech or AI tech startups.
- Strong experience working with Voice AI platforms, including deep familiarity with TTS, ASR, speech recognition systems, and/or telephony technologies.
- A customer-first and data-driven mindset is a must.
- Product management expertise in the tech industry, particularly in launching AI and ML products is a nice-to-have, with a strong understanding of ML operations.
- Strong ability to analyze data, identify key metrics, understand technical requirements, and communicate effectively with the engineering team.
- Highly organized and self-motivated, with a strong sense of ownership and a results-driven approach.
- Proficiency in development methodologies (Agile, Scrum, etc.) and product frameworks is a plus.
- Oversee the adaptation of our platform for particular customer needs and requirements
- Monitor customer expectations and fulfill them
- Ensure a stable and constant process of delivery of client-requested features inside the platform, from release planning to managing feature dependencies and the product lifecycle
- Understand the effort required for product development, including team roles and the stages of their involvement.
- Ensure alignment of product with customer requirements. Responsibility for this product from our side
- Provide regular project status updates to clients to maintain transparency.
- Oversee the project’s scope, allocate resources efficiently, and ensure budget adherence for optimal performance.
- Maintain high-quality standards through thorough testing before product releases.
- Set key product metrics and monitor achievements, adjusting goals based on performance feedback.
- Experienced team, Acclaim is formed by a team of enthusiastic professionals who created award-winning devices, voice assistants, and other AI-driven products for BigTech corporations.
- Cutting-edge technologies, we build technologies using our areas of expertise, including Computer Vision, Speech Technologies, Natural Language Understanding, Generative AI, etc. LLM and Diffusion models.
- Rapid career progression, facilitated by our team of seasoned senior professionals who hail from prestigious, industry-leading companies.
- A company with entrepreneurial spirit. We offer a secure workspace, thanks to the big clients we've raised, along with a true start-up culture.
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