Jobs at Acclaim AI

Lead end-to-end technical projects for a Voice AI CX platform: scope, plan, manage releases, align product to customer requirements, track metrics, ensure quality, and communicate status to clients and engineering.

Own and design platform service contracts (gRPC/protobuf and OpenAPI), produce precise end-to-end feature specifications, decide integration patterns, manage contract evolution and compatibility, reason about distributed event-driven systems and streaming failure modes, use AI tools in daily work, and clearly communicate decisions to engineers, product, and stakeholders.

Lead DevSecOps engineer owning security and compliance implementation across infrastructure, CI/CD, Kubernetes, and cloud. Implement SOC 2/ISO controls in Drata, automate onboarding/offboarding and access reviews, drive SDLC security (SAST/SCA/secrets), run vulnerability management and incident response, and spend ~60% on infrastructure operations, monitoring, and on-call.

Lead development and productionization of TTS and voice-generation systems: train, fine-tune, evaluate models, deploy and optimize for inference, latency, scaling, monitoring, and reliability; translate research into production and define technical direction while collaborating with research, engineering, and product.

Build and maintain Go-based end-to-end automated tests and a test automation framework; implement load testing and CI/CD validation pipelines; own and improve the Go SDK and developer tooling; optimize performance, profile and tune code, and automate QA processes for reliable, high-concurrency streaming workloads.

Lead end-to-end technical integrations of an AI voice-first CX platform into client infrastructure. Troubleshoot production issues (gRPC, SIP/VoIP, latency), deploy components with Kubernetes/Helm, coordinate with client DevOps/IT, manage releases and expectations, and drive architecture decisions for pilots.