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WPS Coordinator
Reporting To
Senior Facilities Manager
Job Purpose
To provide administrative services for client campus and to support the Facilities Team
Role Summary
Based in the Dublin Tower, a state-of-the-art corporate campus, this role demands exceptional attention to detail and strong organisational skills. You will be responsible for managing the client’s centralised ticketing system for both planned and reactive works.
A genuine passion for customer service and a commitment to delivering a 5-star experience are essential. The ideal candidate will bring enthusiasm, a solid understanding of Facilities Services, and a strong ability to work collaboratively within a team. Excellent coordination, time management, and problem-solving skills are fundamental requirements for success in this role
Key Responsibilities:
- Monitor and Manage Virtual Tools
- Regularly check the ticketing systems and relevant communication channels for new requests or updates
- First Response & Ticket Allocation
- Provide initial responses to all employee requests
- Allocate tickets to the appropriate local teams (e.g. Hard & Soft Services)
- Ensure notifications are sent to the relevant team via email or instant messaging
- Administrative Support
- Complete ad hoc administrative tasks as required & provide support to the associate manager
- Support routine monthly admin duties to ensure smooth operation
- Team Support & Collaboration
- Assist the wider Workplace Services (WPS) team as needed
- Support & manage supplier onboarding and access to the site
Essential Skills & Experience Required:
- Structured and Organised Work Style Ability to manage tasks efficiently with a clear, methodical approach
- Strong Technical and Computer Skills Comfortable with digital tools and platforms; quick to learn new systems
- Administrative Competence Proven ability to handle administrative tasks with accuracy and attention to detail
- Team Player Collaborative mindset with a willingness to support colleagues and work toward shared goals
- Reliable and Independent Work Ethic Capable of working autonomously while maintaining high standards
- Strong Sense of Ownership Takes initiative and responsibility for tasks and outcomes
- Analytical Thinking Ability to connect the dots across teams, sites, and regions
- Excellent Communication Skills High level of fluency in English, both written and verbal
- Flexibility Willingness to adjust schedule occasionally to support requests from the business
- Proven Prioritisation & Problem-Solving Abilities Skilled at managing competing priorities and finding effective solutions
- Resourcefulness Demonstrates creativity and initiative in overcoming challenges and finding answers
Tools & Expertise – Preferable Experience:
- Google Workspace (Docs, Sheets, Slidesols, Calendar, etc.) Confident use of collaborative Google tools in a fast-paced environment
- Ticketing Tool Experience managing requests and workflows via the Real Estate & Workplace Services platform
- Instant Messaging Proficient in IM for communication, ticket triage, and team collaboration
- Tracker Management Familiarity with project tracking or team coordination
- Finance Exposure to procurement and budgeting platforms for raising POs and managing spend
- Taskforce or Specialist Group Participation Experience contributing to cross-functional or project-based teams
- Regional / EMEA Stakeholder Relationships Previous collaboration with regional and/or EMEA-level stakeholders
Location:
On-site –Dublin, IRLIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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