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We are looking for a knowledgeable and dedicated Technical Support Specialist to join our Technical Services & Development (TS&D) adhesives team. The ideal candidate will possess expertise in mechanical testing and material characterization, alongside a strong foundation in chemistry. This role is critical to ensuring material conformity to industry standards, troubleshooting quality issues through effective project management, and providing tailored support for customer-specific product modifications.
Key Responsibilities:
- Mechanical Testing & Material Characterization: Conduct mechanical testing and material characterization on adhesive products to ensure compliance with applicable industry standards.
- Troubleshooting & Quality Management: Develop and implement strategic approaches for troubleshooting quality issues related to product performance and application.
- Collaboration with Quality Assurance: Work alongside the quality assurance team to manage quality-related projects and initiate continuous improvement efforts.
- Technical Support: Offer technical support and exceptional customer service to clients by addressing inquiries and efficiently resolving issues.
- Product Localization: Lead initiatives for product localization, utilizing your chemical expertise to adapt products for targeted markets or applications.
- Customer Engagement: Communicate effectively with customers to gather feedback, fully understand their needs, and provide customized solutions.
- Documentation Maintenance: Maintain precise documentation of test results, procedures, and customer interactions to ensure traceability and compliance.
- Industry Knowledge: Stay up to date with industry trends, standards, and regulations to maintain expertise in adhesive technologies.
Qualifications:
- Bachelor’s degree in Materials Science, Chemical Engineering, Chemistry, or a related field.
- Fluent in German and English
- Demonstrated experience in mechanical testing and material characterization, specifically for adhesives.
- Familiarity with rheological testing methods and their analytical principles.
- Strong understanding of quality management principles coupled with project management experience.
- Exceptional problem-solving abilities to effectively troubleshoot complex issues.
- Strong communication and interpersonal skills necessary for engaging with both customers and internal teams.
- Ability to operate independently as well as collaboratively in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
Preferred Qualifications:
- Experience in product development/manufacturing and understanding of regulatory compliance specific to adhesive products.
- Proven project management experience, with the ability to manage multiple priorities effectively.
- Knowledge of industry standards and regulations pertaining to adhesives.
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We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.
(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.
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