The Technical Account Manager will drive customer success by leading technical onboarding, managing post-sales relationships, and collaborating with internal teams for successful AI security implementations.
About CalypsoAI
CalypsoAI (now part of F5) was established in 2018. We are dedicated to securing the future of artificial intelligence by enabling enterprises to innovate confidently without compromising security.
As a Technical Account Manager / Implementation Lead, you’ll play a critical role in ensuring customer success from the moment a deal is signed. You’ll lead technical onboarding and implementation efforts, serve as the customer’s primary post-sales technical point of contact, and work closely with Solutions Engineering, and Support to drive adoption, reduce time-to-value, and lay the foundation for mutually successful long-term partnerships.This is a hands-on, high-impact role for someone who thrives in early-stage environments, wears many hats, and wants to help shape the customer journey in a fast-growing and nascent AI Security market space.Key Responsibilities
CalypsoAI (now part of F5) was established in 2018. We are dedicated to securing the future of artificial intelligence by enabling enterprises to innovate confidently without compromising security.
At CalypsoAI, we believe that securing the future of AI demands innovative thinkers from diverse disciplines and backgrounds. We are committed to building an elite team to advance groundbreaking technology and ensure businesses and society thrive with confidence.
About the RoleAs a Technical Account Manager / Implementation Lead, you’ll play a critical role in ensuring customer success from the moment a deal is signed. You’ll lead technical onboarding and implementation efforts, serve as the customer’s primary post-sales technical point of contact, and work closely with Solutions Engineering, and Support to drive adoption, reduce time-to-value, and lay the foundation for mutually successful long-term partnerships.This is a hands-on, high-impact role for someone who thrives in early-stage environments, wears many hats, and wants to help shape the customer journey in a fast-growing and nascent AI Security market space.Key Responsibilities
- Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics
- Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams
- Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably
- Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps - on either side - and escalating as needed
- Collaborate cross-functionally with Sales, Engineering, and Product to ensure successful handoffs and knowledge sharing
- Document repeatable processes, technical guides, implementation templates, and internal runbooks
- Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev. teams
- Act as a customer advocate, gathering feedback and insights to inform roadmap and future services
- 5+ years in a pre or post-sales technical role (e.g., TAM, Solutions Engineer, Implementation Consultant, Cloud Support Engineer or similar)
- Strong understanding of enterprise infrastructure and SDLC (e.g. deep understanding of SDLC, public/private cloud, containers, security principles)
- Experience leading technical deployments (on-prem, hybrid, or SaaS integrations)
- Experience working with enterprise customers in regulated industries (bonus: AI/ML or cybersecurity experience)
- Excellent communication and project management skills - you can set expectations, drive timelines, and keep everyone aligned
- Ability to thrive in a high growth environment - comfortable with ambiguity, self-directed, and proactive.
Top Skills
Cloud Computing
Containers
Sdlc
Security Principles
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