The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Client Services Team Manager
Role Location: Ireland
Department: Corporate Services
Employment Type: Full Time Permanent
The Role & Key Responsibilities:
Apex IFS is looking for a highly motivated individual to manage one of our client services teams.
Our corporate services include preparation of management accounts, preparation of financial statements, arranging/managing audits, facilitating tax compliance including corporation tax returns and payments, VAT, CRS, FATCA, company secretarial, board meeting management, transaction document management and execution and other compliance obligations.
The client services team members act as front of house for our corporate service offering to our clients. The team members manage portfolios of clients and are responsible for the overall client relationship. They perform technical accounting and value add services whilst coordinating with all our internal Apex functional teams and external counterparties to ensure the client deliverables are completed in a timely and accurate manner.
Responsibilities of the Team Manager:
- Manage direct onshore reports and work closely with offshore indirect reports to ensure a high quality and supremely co-ordinated service is delivered to client relationships.
- Facilitate team meetings and huddles to ensure traction on deliverables within the team and to manage capacity.
- Manage team resources in line with the Apex policies to ensure continued service excellence.
- To report on service delivery in the monthly performance metrics to the Senior Management Team, to ensure team accountability and service quality oversight.
- Oversight of client deliverables within the team’s client portfolios to ensure adherence to corporate service agreement.
- Reviewing of statutory financial statements to required standard and deadlines.
- Reviewing transaction documents to ensure adherence to regulatory requirements.
- To obtain internal and external stakeholder feedback and drive increases in client satisfaction and engagement.
- Ensure the timely and accurate resolution of any internal or external issues and ensure effective open and clear communication processes are in place.
- To challenge and promote efficient use of our systems and processes to enable growth and facilitate the expansion of our capabilities.
- To understand relevant accounting standards, laws, practices, treaties, and regulations that underpin our client requirements.
- To ensure that your team is continually developing their expertise and to encourage self- learning.
- Establish and maintain sound motivational people management practices. Ensure employee development is aligned to business objectives and oversee and measure effective work processes and practices within the team.
- Manage all related HR information, and compile and distribute departmental / functional / employee MI at pre-agreed intervals.
- Active involvement in ad-hoc projects as assigned.
- Oversight of service delivery in line with the client fee structure and escalation of service creep where applicable.
- Coordinating with our Business Development team in identifying and following up on business opportunities and the development of our services.
Skills Required:
- Typically, 5+ years industry experience
- Expert knowledge of IFRS and Irish GAAP
- Excellent people management and leadership skills
- Ability to work effectively in fast paced, complex and dynamic work environment
- Excellent interpersonal, communication and relationship management skills
- Knowledge of corporate governance, relevant local laws and regulatory requirements would be a distinct advantage.
What you will get in return:
- A genuinely unique opportunity to be part of the management team in an expanding large global business.
- Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.
Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://www.apexgroup.com/corporate-social-responsibility/
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
