Team Leader - Automatic Access

Who We Are

At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.

Role Purpose

We are looking for a Team Leader to join our Protection team.

The role holder is responsible for the efficient running of day-to-day processing operations within the auto access division of our Protection Team in the Life Services Department, monitoring, coaching and guiding team members. It is their responsibility to ensure that all tasks are completed within SLA’s and to an excellent standard.

The role holder will also support and monitor team members performance towards meeting team and individual objectives.

Accountabilities of the Role

• Monitor and oversee the processing of automatic access policies and ensuring quality controls and risk assessments are being completed regularly

• Coaching, supporting and guiding team members towards meeting agreed objectives. Working with the Assistant Manager to carry out performance management reviews & objective setting for team members. Manage all leave (Annual, sick etc.) for the team.

• Provide information to customers regarding their eligibility, cover/benefits, premiums, and options associated with same in a professional and timely manner

• Investigate and resolve complaints from clients

• DAR/Error Investigation where required

• Generating reports for management and board of directors outlining progress of auto access schemes

• Develop and enhance relationships across the business to ensure effective delivery for the team.

• Ensuring procedures are adhered to and identifying where improvements/enhancements to current processes can be made

• Identifying opportunities to make process & system improvement and ensure follow through of these ideas to Management.

• To comply with risk control and regulatory requirements that are relevant to this role.

• To maintain commercial awareness relevant to this role.

Skills, Experience and Behavioural Competencies Required

• 2 to 3 years’ experience in a Financial Services organisation, in an environment driven by service levels and deadlines

• APA Life required upon commencement in the role

• Strong knowledge of Protection Products

• Ability to prioritise workload

• Ability to lead and motivate a team

• A keen eye for detail and quality

• Demonstrates strong reporting and analytical skills, with the ability to work confidently with data sets and build or interpret queries.Interpersonal skills required - communication, planning and organising.

• Strong customer focus and an ability to deal with the unexpected

• Approachable and a can-do attitude 

• Quality-focused

• Customer First approach

• Leadership Skills

• Strong Analytical Thinking, with ability to problem solve.

• Target and results driven

• Demonstrates flexibility and can accommodate unforeseen circumstances and ad hoc tasks

• Ability to work on own initiative and manage busy workload

• Ability to work within a pressurised environment

• Knowledge of risk control & the regulatory environment within Financial Services

• Commercial awareness

What We Can Offer You

• Flexible working from home options

• Significant investments in professional development

• Annual leave that increases based on service, plus two additional company days

• Flexi leave (option to take additional annual leave)

• Life leave

• Attractive pension contribution rates

• Health insurance or wellness subsidy

• Working abroad policy

• Fully paid family leave types (maternity/paternity/surrogacy)

• Performance based bonus or commission

• Income protection

• Life cover

• Discounts on financial products

• Excellent health & wellbeing programme#

• Wellness Wednesdays

Controlled Function

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity.

Equal Opportunities & Data Privacy Notice

Cornmarket is committed to building an inclusive workplace environment. We’re proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation.

We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team.