Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
We are looking for our second tax team member to join our growing organization at an exciting time of expansion. As a key member of the Finance organization, you will help support the next wave of growth at the Company while having both direct and indirect impact on our products and external customers. This role presents a unique opportunity to shape our tax function and improve processes during a period of growth.
Working closely with the Director of Tax, you'll collaborate with smart, hard-working individuals across the organization to resolve complex tax matters and drive process improvements. The role spans our operations across Ireland, United States, United Kingdom, and Australia, offering exposure to diverse tax challenges and the chance to make a lasting impact on our global tax operations.
We're seeking someone who thrives in a growth environment, is excited about building and improving processes, and can balance strategic thinking with hands-on execution. As only the second member of our tax team, you'll have significant visibility and influence on the direction of our tax function.
What will I be doing?
- Tax Accounting & Compliance - Work closely with our third-party tax service providers to ensure timely completion of tax accounting and compliance requirements across all jurisdictions
- Indirect Tax - Manage global indirect tax filings with a focus on accuracy and timeliness, while implementing improvements to mitigate compliance risks
- Tax Forecast - Collaborate with FP&A team to develop and maintain accurate tax expense forecasts and estimates
- Tax Incentives (R&D) - Coordinate with various stakeholders to identify, document, and claim tax incentives in a timely and accurate manner
- Special Projects - Support additional initiatives as they arise, including tax audits, new product launch research, and process improvement projects
What skills do I need?
- We're looking for a collaborative self-starter with strong organizational skills and growth mindset – someone who's excited about expanding their tax knowledge across multiple areas, isn't afraid to tackle new challenges, and can effectively communicate with both tax and non-tax stakeholders while maintaining attention to detail
- 5+ years of multinational corporate tax experience in either (both highly desired):
- Tax Accounting & Compliance (ASC 740 or IAS 12)
- Indirect tax (VAT/GST/Sales Tax)
- Professional qualification (CPA, ACA, ACCA, or equivalent), preferred
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Top Skills
Intercom Dublin, Dublin, IRL Office
2nd Floor, Stephen Court, 18-21 St. Stephen’s Green, Dublin, Dublin, Ireland
