Supervise a healthcare client-services team managing pathology, radiology, radiation oncology, and neurosurgery processes. Responsibilities include directing daily work, maintaining SOPs and service levels, handling client issues and complaints, supporting onboarding and meetings, training new starters, reviewing performance, and presenting operational data. The role requires strong communication, analytical, prioritization, Excel, and people-leadership skills in a hybrid environment.
About the Role
Leading the team for the purpose of achieving daily goals and targets in efficient and effective manner. Providing directions, instructions and motivating the team members. Understanding operations and guiding clients on their issues and queries.
What You'll Do
- Managing the end to end process of Pathology, Radiology, Rad-Oncology & Neurosurgery clients while maintaining excellent communications and relationships with members of various third parties.
- Overviewing team day to day tasks, creating and maintaining good relationship with direct reports and making sure they received proper daily direction and instructions on their responsibilities.
- Managing quality checks, making super SOPs are constantly updated to the marked needs and company SLAs are met.
- Assisting with client issues and queries, including managements of complains, onboarding and on-site and off-site meetings.
- Leading regular team meetings to ensure all team members are up to date with statistics, currents issues and further requirements.
- Managing new starters trainings – planning, organizing, supporting it to make sure this is led in line with team an company KPIs.
- Regularly conducting performance review of direct reports to make sure team is functioning as a high performing unit, dealing with underperformance.
- Ad-hoc duties as the arise and/or required by management.
What You'll Need (Essential)
- Analytical skills with the ability to pick up new processes as well as updates/developments of those and be able to quickly and efficiently communicate them to the team.
- Excellent communication skills to continuously consult with clients and hospitals within the assigned remit.
- Ability to work under time pressure and prioritise relevant tasks as they arise.
- Be comfortable using Excel to manage spreadsheets i.e., exporting and manipulating large volumes of data for the purpose or providing reports as well as be comfortable presenting the data and conclusion made on those.
- Ability to motivate and lead the team to reach consistent results, maintaining good relationships with people across all locations as well as those working remotely.
Nice to Have (Desirable)
- Overall knowledge of Medserv systems and processes.
- Previous experience in customer service.
- Previous experience in people’s management.
What We Offer:
- Annual leave - 21 days' annual leave plus 2.5 discretionary company days
- Holiday Plus scheme - purchase additional leave through our HPS
- Service-based leave accrual - accrue more leave the longer you're here
- Flexi start - giving you greater flexibility to balance work and personal commitments
- Corporate health insurance – company-funded cover through Irish Life
- Enhanced pension - employer contributions above the statutory minimum
- Life assurance - available from day one
- Enhanced maternity and paternity leave – subject to eligibility
- Workcation opportunities – flexibility to work remotely from an approved location
- Funded gym membership – supporting your health and wellbeing with Flyefit
- Employee Assistance Programme (EAP) – confidential wellbeing support for you and your family
- Professional development – investment in training, certifications and career progression
- Sports and social programme - regular company events and team activities
- Comfortable workplace amenities - healthy food options and comfortable recreational spaces
- Tax-efficient benefits - including commuter travel support and the Bike to Work Scheme
- Travel Opportunities - travel to our sites in Poland and the UK
- Employee referral bonus – know someone that might be a fit - earn a bonus for successfully referring talented people to join our team
Additional Information:
- This is an interim role, and the contract will run until January 2028
- This is a hybrid role, open to all locations
- All offers are subject to a current work permit
- We use screening tools to assist with our hiring process. Please review our Candidate Privacy Notice at medserv.ie/candidate-privacy-notice for further information
Medserv Dublin, Dublin, IRL Office
Dublin, Ireland
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