Lead and manage a team handling end-to-end processes for 400+ anaesthetist clients. Oversee daily tasks, quality checks, SOP maintenance, onboarding, client issue resolution, training, performance reviews, and regular team meetings to meet SLAs and KPIs. Provide guidance, maintain stakeholder relationships, and perform ad-hoc duties as required.
We are not seeking agency assistance for this vacancy. Thank you for respecting our recruitment process
About the Role:
As team Supervisor, you will be responsible for leading the team for the purpose of achieving daily goals and targets in efficient and effective manner. You will provide direction, instructions and motivate the team members. You are required to have a full understanding of operations, and be willing and able to guide clients on their issues and queries.
What You'll Do
- Managing the end to end process of over 400 Anaesthetist clients while maintaining excellent communications and relationships with members of various third parties.
- Overviewing team day to day tasks, creating and maintaining good relationship with direct reports and making sure they received proper daily direction and instructions on their responsibilities.
- Managing quality checks, making super SOPs are constantly updated to the marked needs and company SLAs are met.
- Assisting with client issues and queries, including managements of complains, onboarding and on-site and off-site meetings.
- Leading regular team meetings to ensure all team members are up to date with statistics, currents issues and further requirements.
- Managing new starters trainings – planning, organizing, supporting it to make sure this is led in line with team an company KPIs.
- Regularly conducting performance review of direct reports to make sure team is functioning as a high performing unit, dealing with underperformance.
- Ad-hoc duties as the arise and/or required by management.
What You'll Need (Essential)
- Analytical skills with the ability to pick up new processes as well as updates/developments of those and be able to quickly and efficiently communicate them to the team.
- Excellent communication skills to continuously consult with clients and hospitals within the assigned remit.
- Ability to work under time pressure and prioritise relevant tasks as they arise.
- Be comfortable using Excel to manage spreadsheets i.e., exporting and manipulating large volumes of data for the purpose or providing reports as well as be comfortable presenting the data and conclusion made on those.
- Ability to motivate and lead the team to reach consistent results, maintaining good relationships with people across all locations as well as those working remotely.
Desirable Experience
- Overall knowledge of Medserv systems and processes.
- Previous experience in customer service.
- Previous experience in people’s management.
What We Offer:
- Annual leave - 21 days' annual leave plus 2.5 discretionary company days
- Holiday Plus scheme - purchase additional leave through our HPS
- Service-based leave accrual - accrue more leave the longer you're here
- Flexi start - giving you greater flexibility to balance work and personal commitments
- Corporate health insurance – company-funded cover through Irish Life
- Enhanced pension - employer contributions above the statutory minimum
- Life assurance - available from day one
- Enhanced maternity and paternity leave – subject to eligibility
- Workcation opportunities – flexibility to work remotely from an approved location
- Funded gym membership – supporting your health and wellbeing with Flyefit
- Employee Assistance Programme (EAP) – confidential wellbeing support for you and your family
- Professional development – investment in training, certifications and career progression
- Sports and social programme - regular company events and team activities
- Comfortable workplace amenities - healthy food options and comfortable recreational spaces
- Tax-efficient benefits - including commuter travel support and the Bike to Work Scheme
- Travel Opportunities - travel to our sites in Poland and the UK
- Employee referral bonus – know someone that might be a fit - earn a bonus for successfully referring talented people to join our team
Additional Information:
- This is a hybrid role, based from our Dublin office, with an immediate start
- All offers are subject to a current work permit
- We use screening tools to assist with our hiring process. Please review our Candidate Privacy Notice at medserv.ie/candidate-privacy-notice for further information
Medserv Dublin, Dublin, IRL Office
Dublin, Ireland
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