Subscription and Compliance Analytics Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is currently seeking an exceptional Subscription and Compliance Analytics Manager to join our Subscription & Compliance Analytics team in Amsterdam/Dublin offices.
This role is a fantastic opportunity to be part of the team that monitors our customer's usage; partnering with Sales, Customers, and multiple internal teams to drive our revenue growth and create a positive customer and sales experience.
In this role you will....

• Undertake responsibility for running compliance reports on subscription usage across customers globally, interpreting usage and reviewing contractual data to help them understand their usage of the ServiceNow Platform.
• Proactively work on accounts with overages to facilitate compliance revenue generation, as well as to enable sales teams around use verification tools, compliance status of their customers and true-up opportunities.
• Work closely with sales team and participate in internal customer meetings and calls wherever applicable to discuss licensing & usage.
• Enable and support the sales team by identifying and driving the revenue sourced by over-utilization of ServiceNow platform.
• Work with Business Intelligence team on ways to improve use verification & compliance on future developments of the ServiceNow platform.
• Lead problem identification, and deliver individual and group projects to improve current processes and develop new practices.
• Meet and shoulder responsibility for all business SLAs and operational KPIs related to compliance processes.
• Maintain ongoing documentation for internal teams and the customers.
• Enable cross-functional teams on best practices around compliance and use verification processes.
• Identify manual processes for improvement and automation, assist in developing and executing test plans on new functionality for as a part of UAT (agile process)

Qualifications
Experience Required:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Fluency in business German, written and spoken
• MBA with minimum 6-8 years' strong experience in data analytics, operations, or similar roles, preferably in software industry
• Strong verbal and written communication and excellent presentation skills
• Significant experience of working with end customers
• Exposure to working cross-functionally with different teams and nationalities
• Ability to articulate complex concepts in a clear and concise manner
• Strong interpersonal skills with a penchant for problem solving
• Solid understanding of cloud application technologies and concepts
• Ability to work well with others, objectivity with excellent attention to detail
• Advanced skills using Excel, Word, PowerPoint, and Visio or similar products
• Strong analytics background: fluency in Excel and working with large data sets is a must, while exposure to BI Tools is preferred
• Willingness to assist wherever help is needed

Desired Skills & Experiences

• Experience in compliance, audit and/or usage verification role
• Experience with BI tools (such as Tableau, Power BI, CQual, Snowflake, SAP Hana, etc.)
• Certification in Project Management methodologies
• Workflow design, project management, and/or Agile SDLC experience
• Prior experience using the ServiceNow platform
• Prior experience as a user or administrator of cloud-based License Entitlement, CRM and/or PRM solutions

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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