Employee Relations Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Employee Relations Manager is a key strategic partner to the Global Human Resource Business Partners (HRBPs); Global Employment Law Team; Ethics & Compliance team; and Global Safety & Security Team. The Employee Relations Manager provides advice and counsel to employees, managers, HRBPs, and business leaders related to interpersonal conflict, performance management challenges, conduct issues, and various other employee relations matters as needed. The Employee Relations Manger also conducts both low and high complexity grievance investigations, partnering with Global Employment Law as necessary and/or appropriate, and provides meaningful, data-driven, and actionable insights and recommendations back to the enterprise. The Employee Relations Manager also identifies broader employee relations issues across the enterprise, partnering cross-functionally with COE's to recommend, implement, and effectuate improvements to the employee experience through consistency and compassion and with a scalable approach.
What You Get To Do

• Act as a key thought partner to HRBPs and business leaders around interpersonal challenges, conduct issues, leadership concerns, etc. in their respective organizations.
• Provide feedback, advice and support to employees, managers, and leaders across the enterprise regarding interpersonal conflict, conduct concerns/issues, leadership style concerns, and other various employee relations matters.
• Conduct both low- and high-complexity grievance and Code of Practice investigations into concerns of unfair treatment, unprofessional/inappropriate behavior, retaliation, conflicts of interest, and bullying across the global enterprise.
• Act as a key strategic partner to the Global Employment Law, Ethics & Compliance and Global Safety & Security Teams as necessary.
• Implement, effectuate, and continuously work to improve ER processes across the enterprise to help drive a consistently excellent employee experience globally.
• Partner with HRBPs, Global Employment Law, and other key stakeholders to implement training and enablement sessions across the enterprise geared toward improving the employee experience and continuing to maintain ServiceNow's outstanding workplace culture.

Who You Are

• You have a demonstrated ability to provide feedback and coaching to employees and leaders at every level, leading with empathy but also helping others to reflect and grow in response to workplace challenges. You are able to influence effectively and help drive situations to the right outcome.
• You have a demonstrated history (4+ years) of conducting workplace grievance investigations, including Code of Practice investigations as well as complex and sensitive investigations involving multiple allegations and/or subjects. You are able to maintain neutrality and objectivity regardless of the allegations or concerns raised. You have demonstrated experience independently creating strategic investigation plans, developing investigative interview questions, writing investigation reports, and analyzing evidence.
• You have a strong working knowledge of UK & Ireland employment law.
• You have a passion for identifying the root cause of problems and providing strategic and actionable insights and recommendations in response to those problems, both to individuals and to the business at the enterprise level.
• You are comfortable navigating ambiguous, fluid, and quickly-evolving situations.
• You are able to manage your own time effectively, juggling conflicting priorities in a fast-paced environment.

Qualifications

• 4+ years conducting both low and high complexity investigations in a fast-paced setting
• 2+ years experience in the employee relations / human resources space
• Certification through Association of Workplace Investigators (AWI) or similar program preferred

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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