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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
As a ServiceNow HRSD Staff Systems Analyst, you will be responsible for providing technical and functional support for the ServiceNow Human Resources Service Delivery (HRSD) platform. You will play a key role in the implementation, configuration, maintenance, and optimization of the ServiceNow HRSD solution to meet the evolving needs of the HR function and the organization.
The successful candidate will partner with HR stakeholders, IT teams, and vendors to analyze business requirements, design solutions, and ensure the effective delivery of HR services through the ServiceNow platform. This role requires a blend of technical expertise, analytical skills, and a strong understanding of HR processes.
What you’ll do:
- System Administration and Configuration: Perform day-to-day administration, configuration, and maintenance of the ServiceNow HRSD platform.
- Requirements Analysis: Collaborate with HR stakeholders to gather, analyze, and document business requirements for new implementations, enhancements, and system modifications.
- Solution Design: Design and configure ServiceNow HRSD solutions to automate HR processes, improve service delivery, and enhance the user experience.
- Development and Implementation: Develop and implement ServiceNow HRSD workflows, forms, business rules, notifications, and integrations.
- Testing and Deployment: Conduct thorough testing of ServiceNow HRSD configurations and customizations, and manage the deployment of changes to production environments.
- Data Management: Ensure data integrity and accuracy within the ServiceNow HRSD system, and develop reports and dashboards to provide insights into HR service delivery metrics.
- Problem Solving: Troubleshoot and resolve complex technical and functional issues related to the ServiceNow HRSD platform.
- Documentation and Training: Create and maintain technical documentation, user guides, and training materials for the ServiceNow HRSD system.
- Project Management: Manage ServiceNow HRSD projects of significant impact, spanning multiple organizations, as needed.
- Collaboration: Nurture positive working relationships within the team and begin developing relationships with functional leadership. Adapt to shifting priorities and communicate downstream implications to partners. Influence peers and key stakeholders to gain buy-in, distilling complex concepts and facilitating dialogue.
What You'll Need:
- University Degree (advanced degree a plus) in a relevant field such as Computer Science, Information Systems, Human Resources, or a related discipline.
- Minimum of 8+ years (6+ years with advanced degree) of experience as a ServiceNow System Administrator, with a focus on HRSD implementation and support.
- Wide-ranging experience with a deep understanding of ServiceNow HRSD modules (e.g., Case Management, Employee Service Center, Knowledge Management, Onboarding).
- Strong analytical and problem-solving skills, with a track record for planning, doing, and auditing work.
- Highly detailed-driven with emphasis on accuracy, coupled with the ability to see the broader picture.
- The ability to work independently, take ownership, and be highly responsive to stakeholders.
- Strong consultation skills and the ability to seek out information and provide quality advice.
- Excellent written and oral communication skills for internal presentations that demonstrate business acumen.
- Experience with ServiceNow integrations and web service technologies is a plus.
- Experience with HR business processes and best practices.
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
