Sr Rep, Customer Order Management

External Qualifications

· College or SHS Graduate/2 years completed in college with minimum of 3 years' experience

· U.S. customer relationship management experience, preferred

· Intermediate analytical, problem solving, critical thinking and proactive investigative skills

· Strong communication skills (verbal & written)

· Ability to follow SOPs and pays attention to details

· Intermediate Excel and Outlook skills

· Basic SQL is a plus (modifying query)

· Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)

· Ability to work in a collaborative environment and train and coach others

· Ability to handle a fast-paced transactional environment

· 3+ years experience in related field

Internal Qualifications

· College or SHS Graduate/2 years completed in college with minimum of 3 years' experience

· Achieved a minimum of Meet/ 3.0 on the last performance rating

· No PIPs; No DAs or ongoing prescriptive period

· Basic SQL is a plus (modifying query)

· Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)

· Ability to work in a collaborative environment and train and coach others

· Ability to handle a fast-paced transactional environment

· 3+ years experience in related field

What is expected of you and others at this level?

· Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

· In-depth knowledge in technical or specialty area

· Applies advanced skills to resolve complex problems independently

· May modify process to resolve situations

· Works independently within established procedures; may receive general guidance on new assignments

· May provide general guidance or technical assistance to less experienced team members

Job Responsibilities and accountabilities

· Follows a decision tree that ranks data elements in order of success rate when determining the owner of a transaction (Billing Group, address, etc)

· Assign a Billing Group, facility, and a package direction to each shipment

· Fixes common problems such as vendors using the wrong account number

· Sends back matched transaction to GMT for auditing

· Research unmatched customer shipment transactions in order to identify appropriate PO# and/or cost center allocation detail, in order for transaction to be invoiced to customer

· Research exception lines - Identify and root cause customer specific behaviors

· Develop solution(s) to fix issue(s)

· Participate in daily/weekly billing team meetings to review metrics, open issues etc.

· Maintain team atmosphere conductive to a productive and positive work environment while achieving job responsibilities and goals

· Demonstrates knowledge of financial processes, systems, controls, and work streams.

· Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.

· Possesses understanding of service level goals and objectives when providing customer support.

· Demonstrates ability to respond to non-standard requests from vendors and customers.

· Possesses strong organizational skills and prioritizes getting the right things done.

· This project under OFL will run until April 2027. Upon completion of the project period, there may be an opportunity for redeployment to another segment.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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