Sr Manager, Analytics Operations Transition Services

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Job Summary / Position Overview

The Sr. Manager, Analytics Operations – Transition Services is accountable for establishing and running a standardized project-to-operations transition capability for Analytics & AI products. This role partners with development/product teams and operations teams to ensure solutions are operationally ready, align to pre-defined architecture and development standards, and can be supported at scale through documentation, training, monitoring, alerting, and structured hypercare. The role is also responsible for coordinating knowledge transfer (KT) and ensuring frontline support engagement (e.g., BBRC) is planned and enabled as solutions move into steady-state operations.

Key Outcomes (What success looks like)

• A repeatable, measurable transition process that moves solutions from “project mode” to “operations mode” with clear entry/exit criteria

• Operational readiness verified before handoff (standards met; monitoring/runbooks/escalations in place; KT completed).

• Reduced transition cycle time and fewer production issues driven by incomplete handoffs. (Metrics concepts aligned to cycle time and operational efficiency KPIs)

Core Responsibilities

1) Define and Own the Transition Services Process

• Design, document, and maintain the end-to-end Service Transition / Transition Services process for Analytics & AI solutions.

• Establish clear stage gates, required artifacts, and acceptance criteria for transitioning solutions to operations (including readiness, KT, and hypercare).

• Ensure transition expectations enforce “operational readiness” and alignment to pre-defined architecture and development standards (and that solutions do not require refactoring to be operable).

2) Coordinate Project-to-Operations Handoffs (Cross-Functional Orchestration)

• Partner with development teams to understand application functionality and architecture, identify components/assets to be transitioned, define operations needs, and plan handoffs.

• Drive cross-team coordination for transition activities (operations, development, product, security, validation/quality, and support) to ensure readiness and smooth cutover.

• Establish and manage roles & responsibilities post-handover, including escalation paths and support ownership.

3) Operational Readiness, Runbooks, Monitoring, and Hypercare

• Ensure required runbooks, alerts, and operational procedures are created/validated prior to go-live and handoff.

• Define hypercare approach (joint coverage, escalation model) during go-live and stabilization to ensure operational continuity.

• Validate monitoring/KPIs and operational health expectations are defined prior to transition, including how incidents are detected, triaged, escalated, and resolved.

4) Knowledge Transfer (KT), Documentation, and Training Enablement

• Own the KT plan and execution across development and operations teams, ensuring complete transfer of documentation, operational procedures, and support materials, including walkthroughs and Q&A

• Ensure operations teams understand key solution components (e.g., access model, pipelines to monitor, AI agent footprint, modules, and LLM/model usage) as part of transition readiness.

5) Frontline Support Enablement (BBRC Engagement) & Intake Integration

• Engage frontline support early and ensure appropriate enablement, routing, and support readiness as solutions become operational.

• Align transition intake with the broader operations workflow and ensure clear traceability across incidents/requests, backlog, and enhancements.

6) Continuous Improvement, Governance, and Metrics

• Drive continuous improvement for transition effectiveness using operational metrics (e.g., transition cycle time, runbook coverage, SLA/MTTR-focused outcomes, and backlog/velocity concepts already defined in AO ops materials).

• Partner with governance and technical standards stakeholders to ensure transitioned solutions comply with standards and are supportable long-term.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Data Science, or a related field.

• 8+  years of experience in deploying and managing application and ML models in production environments.

• Lead initiatives related to continuous improvement.

• Works independently. Responsible for the direct management of a cross functional team including results/outcomes

• Strong understanding of LLM and machine learning principles including lifecycle management.

• Strong programming skills in languages such as Python, PySpark, SQL, Bash/PowerShell

• Extensive experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, scikit-learn).

• Proficiency in cloud platforms (e.g., AWS is preferrable, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

• Expertise in CI/CD tools (e.g., Jenkins, GitLab CI, CircleCI) and version control systems (e.g., Git).

• In-depth knowledge of monitoring and logging tools (e.g., CloudWatch, Grafana, ELK stack).

• Strong problem-solving skills and the ability to work in a fast-paced, collaborative environment.

• Excellent communication skills and the ability to articulate and present complex information clearly and concisely across all levels.

• Ability to demonstrate in-depth knowledge and expertise thereby establishing a strong reputation for themselves and the team.​

• Demonstrates sophisticated analytical thought using various data sources and internal/external environment. Understands the broader implications of actions and perspective.

Why you should apply

• You will help patients in their fight against serious diseases
• You will be part of a company that encourages excellence and innovation, respects diversity, develops leaders and values its employees.
• You’ll get a competitive salary and a great benefits package including, but not only, an annual bonus, pension contribution, family health insurance, 27 days of annual leave , access to BMS Cruiserath on-site gym and life assurance

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

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