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Manage accounts receivable and SaaS billing tasks, resolve billing inquiries with customers, and support revenue recognition. Use NetSuite, SFDC, and Excel to analyze large datasets, collaborate with Sales, Customer Success, and Finance, and ensure billing accuracy and timely issue resolution during EST shift hours.
Top Skills:
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Manage client onboarding and CDD/KYC reviews, coordinate with onshore teams, handle client queries, track missing requirements, escalate complex issues, support high-volume onboarding projects, coach team members, and contribute to process improvements while ensuring regulatory compliance.
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Lead and grow a distributed Solutions Architecture team for India, acting as a player-coach on strategic pre-sales engagements. Drive technical evaluations, demos, workshops, and POCs, align cross-functionally with Sales, Channel, Product and Enablement, manage workload and headcount planning, define KPIs, and hire and develop high-performing Solutions Architects to scale regional execution.
Top Skills:
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YOUR MISSION
- General: Software packaging & installation, Software Configuration, Windows update management, Antivirus maintenance (installation/ update/ policies), Access Management
- On Server level: Backup Management / disaster recovery, Scheduled updates, Image update
- On POS/BO level: Image update, Local application installation (country specific hardware/software, fiscal, Generic L1-L3 support for troubleshooting
- Able to perform basic checks in devices (when joined and last connected to Intune/SCCM, see enrollment status, push configuration to device)
- TeamViewer Tensor: L1-L3 troubleshooting
- Perform regression tests and be able to create comprehensive and well-defined test scenarios.
YOUR TALENT
- Rotating shift work schedule
- 4+ years experience in Software Quality Assurance. Degree in computer science or relevant field a plus
- Knowledge in Intune and SCCM
- Understanding of Windows 10, Active Directory, Networking, DNS, DHCP
- Strong knowledge of software QA methodologies, tools and processes
- Extensive experience in writing clear, concise and detailed test cases
- Able to work effectively with continuous change requirements and short deadlines under minimum supervision
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.
PUMA Group Dublin, Dublin, IRL Office
Dublin, Ireland
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
