Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Software Engineer GRC (Governance, Risk & Compliance)
Department & Team: Product Security
We have an open position within Genesys Cloud Product Security, seeking a software engineer with strong technical capabilities, cloud expertise, and experience in GRC. You will be part of our Development Team building innovative GRC automation tools, AI-powered compliance solutions, and evidence collection systems.
Genesys is changing how businesses communicate with their customers using a micro-service architecture hosted in AWS. Our Development Team is transforming GRC operations through automation, eliminating manual evidence gathering, and building AI-enhanced compliance tools that position Genesys as a leader in compliance innovation.
Key Responsibilities:
GRC Automation Development
Design, develop, and maintain automated evidence collection systems using AWS serverless architecture
Build microservices for GRC automation tools including compliance knowledge bases, AI agents, and audit evidence platforms
Develop integrations connecting GRC platforms, audit tools, and cloud services
Implement automated workflows for compliance monitoring, control testing, and audit preparation
Cloud Infrastructure & Architecture
Architect, build and maintain serverless solutions using AWS Lambda, Step Functions, and other AWS services
Implement infrastructure as code for GRC automation systems
Design and build scalable microservices architectures for compliance tools
Develop CI/CD pipelines for automated testing and deployment of GRC applications
Manage containerized applications using Docker and orchestration platforms
AI-Powered Compliance Solutions
Contribute to development of AI-enhanced GRC tooling using AWS Bedrock
Build RAG (Retrieval-Augmented Generation) systems for compliance knowledge bases
Implement natural language query interfaces for compliance documentation
Develop prompt engineering solutions for automated compliance assessments
Create AI agents for gap assessments and control evaluations
Integration & API Development
Design and implement APIs for GRC platform integrations
Build adapters connecting audit management systems with evidence sources
Develop automated synchronization workflows between compliance platforms
Create custom plugins and extensions for internal GRC tools
Implement secure data transfer mechanisms for sensitive compliance information
Collaboration & Documentation
Work closely with Ireland-based Development Team on sprint planning and execution
Collaborate with Audit Operations team to understand compliance requirements and translate them into technical solutions
Participate in architecture reviews and technical design discussions
Document code, APIs, and system architectures for team knowledge sharing
Support deployment, monitoring, and troubleshooting of production GRC systems
What you will bring to the role:
3+ years of software engineering experience with focus on backend development, cloud systems, or platform engineering
Strong proficiency in Python for application development, automation, and scripting
Hands-on experience with AWS and cloud-native application development, to include services such as AWS Lambda, Step Functions, and AWS Bedrock
Proficiency with Docker and containerization technologies
Experience with CI/CD pipelines and automated deployment practices
Strong understanding of infrastructure as code solutions such as Terraform
Experience designing and implementing RESTful APIs and integrations
Familiarity with Git version control and collaborative development workflows
Strong problem-solving skills and ability to work independently
Excellent communication skills and ability to collaborate with cross-functional teams
Desirable skills or willing to learn:
JavaScript/TypeScript development experience
AI/ML experience including RAG architectures, LLMs, or prompt engineering
Understanding of GRC, compliance, or audit domains
Experience implementing policy-as-code solutions
Familiarity with compliance frameworks such as ISO 27001, SOC 2, PCI DSS, HIPAA, or similar
Experience with additional AWS services (S3, DynamoDB, CloudWatch, IAM)
Knowledge of security risks and best practices for cloud applications (OWASP)
Experience with serverless architectures and event-driven systems
Familiarity with monitoring and observability tools (Sumo Logic, PagerDuty, NewRelic)
Experience with Agile/Scrum development methodologies
Previous work in SaaS, fintech, or regulated environments
Our Benefits
At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:
Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.
Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.
Annual bonus program – Be rewarded for your impact and contributions.
Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.
Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
Family-friendly policies – Generous paid maternity and paternity
#LI-MC1
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
