Leads global social media and community strategy, governance, and operating frameworks across regional teams. Analyzes social listening, community feedback, and customer sentiment to provide business recommendations, strengthen brand trust, and support product launches and campaigns. Develops playbooks, metrics, reporting, coaching, and scalable processes while partnering with Product, Marketing, PR, Customer Experience, and regional stakeholders.
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Key Responsibilities
- Lead as Social Media & Community COE to the regional team, defining the regional strategy, governance, and operating framework across all social and community channels.
- Establish scalable frameworks, playbooks, and best practices that enable regional teams to execute consistent, high-quality social and community initiatives.
- Own the collection, consolidation, and analysis of community feedback, social listening, and customer sentiment, translating insights into actionable recommendations for business stakeholders.
- Build and strengthen brand trust by developing community engagement strategies and supporting reputation management initiatives across key markets.
- Partner with Product, Marketing, PR, Customer Experience, and Regional teams to ensure community insights are embedded into product launches, campaigns, and customer communications.
- Train and enable regional teams through coaching, knowledge sharing, toolkits, and campaign frameworks to improve execution quality and operational maturity.
- Define performance metrics and reporting frameworks to measure community health, engagement, sentiment, and social media effectiveness across regions.
- Continuously identify opportunities to optimise processes, tools, governance, and resource allocation between global and regional teams.
- 6+ years of experience in social media, community management, digital marketing, or brand strategy within a fast-paced, digital-first organisation.
- Proven experience leading regional or global social media and community functions across multiple markets.
- Strong understanding of social listening, community engagement, customer sentiment analysis, and online reputation management.
- Experience developing scalable frameworks, governance models, playbooks, and operational standards.
- Strong stakeholder management skills with the ability to influence cross-functional teams and senior leadership.
- Excellent analytical, communication, and presentation skills, with the ability to translate community insights into business recommendations.
- Strategic thinker who understands how social media and community contribute to brand, product, and business growth.
- Passionate about customer engagement and building trusted communities.
- Highly collaborative, with the ability to influence without direct authority across global and regional teams.
- Data-driven, commercially minded, and comfortable making decisions based on customer insights and performance metrics.
- Thrives in a fast-paced, high-growth environment and enjoys building scalable functions from the ground up.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Similar Jobs
Cloud • Information Technology • Productivity • Software • Automation
Enterprise Account Executive role focused on building new business across EMEA. Responsibilities include developing territory sales strategies, acquiring enterprise customers, exceeding new-logo quotas, managing complex consultative sales cycles, engaging C-level decision-makers, negotiating contracts, partnering with marketing and pre-sales, and developing partner go-to-market strategies. The role requires enterprise SaaS sales experience, technical platform selling expertise, and proficiency with Salesforce, Clari, and MEDDPICC.
Top Skills:
Artificial IntelligenceClariData IntegrationData ManagementMeddpiccSaaSSalesforce
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Leads the strategic evolution of Mastercard’s Cards Lab platform by defining content and intelligence strategy, governance, roadmap priorities, and growth opportunities. Manages content providers, subject-matter experts, research partners, and internal stakeholders to ensure accurate, refreshed, high-quality materials. Develops strategic recommendations, presentations, and business cases for senior leaders, identifies content gaps, and mentors junior team members. The role requires strong product strategy, analytical, communication, and stakeholder-management skills, plus knowledge of payment products and card value propositions.
Top Skills:
ExcelMicrosoft Powerpoint
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Leads health technology assessment, value, and evidence strategy for Pfizer’s genitourinary oncology portfolio. Manages HEOR, real-world evidence, economic models, global value dossiers, registries, and evidence dissemination to support reimbursement and patient access. Partners with global, regional, country, and cross-functional oncology teams, oversees vendors and project teams, and communicates findings through publications and conferences.
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.
