SME Account Manager

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Job Purpose
To provide a high standard of customer service support and fleet management consultation to a large number of clients. This will include providing front line support, including dealing with clients and drivers, prospect visits, presentations and attending meetings. They will play an important role within the team and provide support to their colleagues and the SME Manager to ensure team goals are achieved. They will report to the SME Manager
Applicants must be highly motivated, self-starters with excellent communication, computer and administrative skills, who have the ability to work as part of a team.
 

Tasks & Responsibilities
 

• To build long term proactive relationships with Customers by:

• Building Customer trust and confidence

• Increasing Customer survey ratings

• Maximising profit opportunities

• Improving renewal rates

• Continuing to build on LeasePlan’s professional image and maintain LeasePlan’s high standard of customer service

• To ensure the highest level of customer service in relation to:

• Proactive advice and consultation given to customers and or drivers

• Client Retention

• Quotations being supplied with maximum accuracy and efficiency

• Orders and enquiries managed efficiently

• Professional response to customer queries

• Processing a number of administration tasks and other driver related tasks

• Managing fluctuating workloads

• Dealing with LP Group requests

• Working closely with the Finance Department with regard to credit approvals, invoice queries and debtor management

• Identifying growth opportunities with existing clients

• Upsell ancillary products to existing clients

• To ensure processes and procedures are adhered to as outlined in training or any subsequent communications

Contributing to the success of the Customer Services Team and LeasePlan by:

• Maintaining a positive approach and attitude to all aspects of work
• Working as part of a team, i.e sharing best practices and providing support to
colleagues
• Working closely with colleagues within team and across the business towards
achieving objectives
• Ensuring that all individual and team targets are achieved
• Attending, contributing to and actioning issues at team and department meetings
• Buy in to and contribute to any department or change projects
 

Knowledge, Skills & Experience
• High level of attention to detail
• Creative thinker with ability to identify and implement improvements
• Computer literate with an excellent knowledge of Microsoft Products
• The ability to see issues through to completion and work to deadlines
• The ability to think, act and make decisions under pressure
• Clear organisation and prioritisation of your daily tasks, while also ensuring
teamwork is also completed
• Appropriate follow-up on client deliverables
• To ensure appropriate time is given and all tasks are completed as requested
• Team player able to work with others both in the dept and across the business
achieving shared commitment to solutions goals and plans
• Customer driven with the ability to deal and build relationships with individuals at
all levels of the business, and to be seen as approachable and willing to get
involved.
• Adopt a professional approach in all dealings, demonstrate high standards and
levels of performance and constantly strive to improve processes and procedures
so as to add value to the SME Department

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.