Responsibilities
- Manage escalations and collaborations with Product Group
- Service restoration.
- Conduct root cause analysis.
- Finds new sources and methods to generate service insights that drive improvements and mitigation for our top run-state issues
- Influence the product architecture and roadmap to optimize the customer experience of our products and services.
Qualifications
Required Qualifications:
- Master's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, or systems administration
- OR Bachelor's Degree in Computer Science, Information Technology, or related field AND technical experience in software engineering, network engineering, or systems administration
- OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Technical experience working with large-scale cloud or distributed systems.
- Specialty in one or more of the following areas is required. You don’t have to be the best at all of these, but in your current role you’d probably be considered the ‘go to’ person for one or more of these:
• In depth SharePoint administration principals
• Large scale web farm operations
• Knowledge of SharePoint development techniques including FTC, CAM and SPFX
• Ability to deal with the ambiguity associated with working in a fast-paced environment.
Optionally:
M365
Azure cloud technologies
Expertise in analyzing, troubleshooting, and automating root cause analysis and mitigation of incidents impacting large-scale distributed systems.
Proficiency in distributed systems and/or big data technologies
SQL High-Availability and disaster recovery concepts
Site Reliability Engineering IC3 - The typical base pay range for this role across Ireland is € 63,400.00 - € 105,700.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Microsoft Dublin, Dublin, IRL Office
One Microsoft Place, South County Business Park, , 18, Dublin, Dublin, Ireland, D18 P521
