Senior Support Engineer (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Primary Responsibilities:

• Provide front-line support to BAMS product suite end users via phone and email

• Serve as the primary point of contact for trading inquiries — troubleshoot, triage and manage issues from origin to resolution

• Leverage Agentic AI tools and automation platforms to assist with issue diagnosis, knowledge retrieval, root cause analysis, and response generation

• Identify opportunities to implement AI-driven improvements in monitoring, alerting, and repetitive support processes

• Provide clients and internal partners with proactive, consistent, and high-quality updates on issues

• Work with the manager to handle issue backlog, monitor trends, and assign issues as reported by clients

• Develop and maintain strong working relationships with the client base

• Contribute to internal knowledge bases and AI training datasets to continuously improve support intelligence and automation

Requirements:

• Degree in Computing, Finance, or related field

• Financial industry (investments) knowledge is a strong plus

• Understanding of financial markets and trading

• Strong written and verbal communication skills and ability to multi-task

• Client-facing technical support experience

• Ability to read code and write simple scripts in any programming language

• Have a good understanding and the ability to read code in C#, JavaScript, SQL, VB, and Python

• Familiarity with Agentic AI concepts, AI-assisted development tools, prompt engineering, or workflow automation platforms

• Experience using AI tools (e.g., copilots, intelligent agents, or LLM-based systems) to improve operational efficiency or decision-making

• Ability to work in a dynamic environment where clients use our products in real time to enable business decisions

• Availability to support an On-Call Rotation

#LI-Hybrid 

#LI-LM1

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. 

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.