Senior Software Engineer- Backend (C++)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Senior Backend Software Engineer (C++)
Department & Team: Genesys Cloud Media Services Group, Dev Cloud Media Call Control Team
Location: Virtual Office (Ireland)

Summary:

The Genesys Cloud Media Services Group is responsible for our cloud-based media and control platform. This API-consumed platform includes services for voice and video, session control, device management, and business logic layers. Members of this group create contact center features developed with state-of-the-art cloud-based microservices. Collectively, the team creates the logic engines that drive large parts of Genesys Cloud’s ecosystem. Because of their strong understanding of the system, members of this team serve as important resources for Documentation, Testing, Support, and other departments.

Engineers with the Media Services Group are independent thinkers and motivated problem solvers, show pride of ownership and strive for excellence in their daily activities.

As a Senior Software Engineer with the Media Services Group you will focus on the development and delivery of business-critical services in a worldwide deployment model. You will be working in an environment where continuous change and innovation at a fast pace are certain. This is an opportunity to be a member of a team with ownership responsibility for production level service deployments and operations with global reach and maximum customer impact.

Key Responsibilities/Activities:

• Understand requirements that define system functionality in terms of end-to-end user scenarios.

• Implement and maintain a variety of back-end applications, device control and automation processes

• Participate in design meetings, write design documents, implement new functionality and unit tests.

• Discover and isolate bugs and system weaknesses, effectively cooperate with other team members in addressing those issues.

• Advocate software quality and customer focus through the process of design, development, testing, and deployment.

Requirements:

• Industry experience in:

  • development under Windows/Linux environments

  • object-oriented development with a strong emphasis in C++

  • microservices architecture.

  • large-scale, distributed systems development

• Solid understanding of high-level multi-threaded patterns and state-machine usage

• Familiarity with initiating, maintaining, terminating and aborting communication sessions.

• Strong analytical, diagnostic, and debugging skills.

• Strong communication skills to interact with team members in different locations

Additional Qualifications:

• Experience with web architectures and technologies (HTTP, REST).

• AWS or cloud platform operational experience.

• Familiarity with cloud development tools (Jenkins, Sumo, New Relic).

Our Benefits:

• Flexible work schedules and work-from-home options

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

• Family-friendly leave allowances, including paid maternity and paternity leave.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.