Senior Platform Support Engineer

Job Description for Senior Platform Support Engineer

Position Overview

We are seeking a Senior Platform Support Engineer to join the Platform Services and Emerging Technology's Developer Enablement DevRel group. The mission of Developer Enablement is to help internal developers build, test, deploy, and operate high-quality applications efficiently by providing reliable platforms, clear guidance, and hands-on technical support.

The DevRel Support team works closely with internal engineering teams to unblock development, improve developer experience, and ensure effective adoption of Autodesk’s shared platforms and tooling, including CloudOS, CI/CD systems, deployment platforms, and observability solutions. We promote knowledge sharing, collaboration, and self-service enablement so developers can take ownership of their work and deliver with confidence.

In this role, you will represent developer needs across the Americas, Canada, APAC, and EMEA regions by providing deep technical support and enablement for platform usage, onboarding, and day-to-day development workflows. You will work directly with developers to troubleshoot complex platform and pipeline issues, build and maintain enablement solutions, and partner with platform teams to continuously improve platform usability, reliability, and documentation.

You will also leverage automation and AI-assisted tools to solve recurring problems, accelerate diagnostics, and reduce manual support effort—using AI pragmatically to improve how developers interact with platforms and how the team operates at scale.

This role is based in Dublin, Ireland.

Responsibilities

• Provide advanced, hands-on technical support for internal developers using shared platforms, CI/CD systems, and developer tooling
• Triage and resolve complex, non-trivial issues across CI/CD pipelines (Jenkins, CloudBees, GitHub Actions), deployment platforms (CloudOS, Spinnaker, Kubernetes), GitHub Enterprise, Artifactory, API platforms (Apigee / APIM), observability tools (Splunk), and AWS services
• Act as a senior escalation point for ambiguous or cross-platform problems that require deep systems understanding and structured troubleshooting
• Perform root cause analysis for recurring platform and pipeline issues, and work with partner platform teams to drive durable fixes and improvements
• Partner closely with internal product, platform, and infrastructure teams to unblock delivery and improve the developer experience
• Identify common failure patterns and proactively reduce support load through better tooling, automation, documentation, and self-service workflows
• Build or enhance internal scripts, tools, or automations to improve diagnostics, reduce manual effort, and speed up issue resolution
• Maintain and improve internal documentation, runbooks, and troubleshooting guides, capturing tribal knowledge and best practices
  Support and triage requests from shared Slack support channels, helping prioritize work and guide issues to resolution efficiently
• Mentor junior engineers and contribute to improving team processes, technical standards, and operational maturity
• Stay up to date with new technologies and trends in the industry

Minimum Qualifications

• 8+ years of experience in platform engineering, SRE, DevOps, or advanced technical support roles
• Strong written and verbal communication skills, with the ability to explain complex technical issues clearly to developers, platform teams, and stakeholders
• Demonstrated sense of ownership and responsibility: follows issues through to resolution, drives clarity in ambiguous situations, and ensures outcomes—not just responses
• Experience leveraging AI or machine-learning-assisted tools to automate analysis, summarize logs or failures, improve support workflows, or enhance developer enablement solutions
• Strong hands-on experience with CI/CD systems (Jenkins/CloudBees, Spinnaker/Harness, Artifactory, GitHub, or similar)
• Practical experience supporting Kubernetes-based platforms and cloud deployments
• Solid understanding of AWS cloud infrastructure
• Solid understanding of observability concepts, including logs, metrics, and traces, and experience using observability tools (Splunk, Dynatrace, Catchpoint, BigPanda, etc…) to diagnose platform and pipeline issues
• Proficiency in at least one scripting or programming language (Python, Shell, Bash, Groovy, etc.)

Preferred Qualifications

• Experience supporting internal developer platforms at scale
• Familiarity with Spinnaker, Apigee, Artifactory, or similar enterprise platforms
• Experience with observability tools such as Splunk, Prometheus, or Grafana
• Prior experience in a DevRel, platform enablement, or internal support engineering role
• Exposure to automation using APIs, bots, or AI-assisted tooling
• Experience working with globally distributed teams
   

What Success Looks Like

• Developers trust you as a go-to expert for platform and CI/CD issues
• Repeated issues decrease because root causes are addressed, not just symptoms
• Support channels are calmer, clearer, and better documented
• Platform teams view you as a strong partner, not just a ticket source
• The team becomes more efficient due to better tooling, automation, and shared knowledge

Why This Role Matters

This role directly impacts developer productivity and platform reliability across Autodesk. By reducing friction, improving tooling, and solving hard problems at the system level, you enable hundreds of engineers to move faster and with more confidence.

If you are a motivated self-starter who is passionate about enabling developers to build great software, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits, and a great work environment.

#LI-MB1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).