Senior Onboarding Specialist-Slack

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too, driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good, you've come to the right place.

About the Role

Onboarding Specialists are the first success partners for our newest Slack Premier and Signature customers. We help them hit the ground running by building a strong product foundation, achieving early wins, and setting the stage for long term success on Slack and the broader Salesforce platforms.
We act as trusted advisors during the onboarding phase, guiding customers through pre-implementation readiness and collaborating with internal teams to make the process smooth and straightforward. Your work will directly influence customer experience, setting the stage for long-term engagement and success. By delivering outstanding value in the initial stages of the customer’s journey, you will contribute to our customers’ success and reinforce Salesforce's reputation as an industry leader.

Your Impact

Welcome and Onboard Strategic Customers: Be the first and most trusted point of contact for our highest priority customers post sale. You’ll lead discovery sessions, design personalized onboarding plans, and ensure a seamless handoff from sales to implementation all while setting the tone for a long term, high value relationship.
Accelerate Adoption at Scale: Help customers get to value faster by identifying adoption gaps, showcasing high impact features, and building tailored success plans. You’ll own meaningful outcomes time-to-production, feature adoption, integration reliability and bring a strategic lens to every engagement.
Champion Best Practices and Elevate the Team: Share guidance, translate business goals into practical recommendations, and surface recurring friction points back to Product and Engineering. Beyond your own accounts, you’ll mentor peer Onboarding Specialists, contribute to team playbooks, and help raise the bar for how we onboard customers.

What You'll Do

• Be a Slack subject matter expert, with a focus on fast time to value for new customers.

• Serve as the primary onboarding partner for strategic and complex Slack accounts post-sale.

• Lead virtual 1:1 and group sessions to educate customers on key features such as Slackbot, Slack Connect, Workflows, Salesforce connectors, and more.

• Use consultative skills to uncover business objectives and build customized Success Paths that map the steps to meet each customer’s goals.

• Handle complex, escalated situations with professionalism, balancing speed, thoroughness, and clear communication.

• Mentor and support peer Onboarding Specialists, sharing knowledge and best practices.

• Contribute to the development of onboarding methodology, playbooks, and internal tooling.

• Build and maintain strong relationships with internal stakeholders across Sales, Product, and Engineering.

• Actively contribute to the Customer Success knowledge base, case studies, and thought leadership.

• Turn satisfied customers into enthusiastic, long-term Slack advocates.

What You Should Have

• 6+ years of experience helping customers get real business value from technology.

• A strong track record of leading complex, high-stakes customer engagements; you can hold a room whether it’s a small admin team or a C-suite audience.

• Demonstrated ability to manage executive relationships and influence stakeholders at all levels independently.

• Experience mentoring or coaching teammates and contributing to team-level knowledge sharing.

• A consultative mindset; you ask the right questions, uncover business objectives, and tailor your approach accordingly.

• Strong relationship-building skills. You’re personable, energetic, and make customers feel genuinely welcomed.

• The ability to work independently, navigate ambiguity, and make sound judgment calls under pressure.

• Fluency with software solutions and the ability to pick up new tools quickly.

• Experience with Slack or Salesforce products.

• Slack or Salesforce Admin/Consultant certifications (strongly preferred).

• Prior experience in a customer facing role (ex. Customer Success, Customer Onboarding, or Customer Support.)

Nice to Have

• Experience building conversational AI solutions, especially in regulated industries.

• Experience contributing to team process improvements, playbooks, or internal enablement programs.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.