Senior Manager, EEE Business Systems

Job Description Summary

Step into a pivotal role where your expertise will shape the future of External Expert Engagement systems at Novartis. As Senior Manager EEE Business Systems, you’ll be the driving force behind business-side enablement and documentation for platforms like HIP/ENGAGE or GEMS—ensuring they operate seamlessly and in full compliance. Your work will directly empower global medical teams, enhance user readiness, and support enterprise-wide excellence in governance and operations.
Location: Dublin, Ireland / London, UK #LI-Hybrid
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

 

Job Description

• Maintain and update SOPs, workflows, and process maps aligned with GMA standards

• Collaborate with training leads to ensure onboarding materials reflect current system capabilities

• Document system configurations and field logic based on business use cases

• Consolidate user feedback to inform enhancements and simplification opportunities

• Validate reporting logic with Data & Analytics teams for system alignment

• Support UAT planning, execution, and documentation for business-side validation

• Govern business configuration and system standards without managing technical triage

Essential for the role:

• Bachelor’s or Master’s degree in Life Sciences, Business, Information Systems, or related field

• 4–6 years’ experience in business systems support or Medical Affairs operations

• Proven ability to develop training and documentation for digital platforms

• Strong understanding of configuration design and compliance documentation

• Familiarity with regulated systems such as HIP/ENGAGE, GEMS or the like  

• Excellent attention to detail and cross-functional communication skills

Desirable for the role:

• Experience supporting global or regional documentation needs in a regulated environment

• Familiarity with enterprise platforms used for External Expert Engagement

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

 

Skills Desired

Building Construction, Clinical Practices, Clinical Research, Clinical Trials, Drug Development, Hazard Identification, Health Sciences, Immunology, Intensive Care UnIT (Icu), Internal Control, Internal Medicine, Job Description, Medical Information, Organization Skills, Patient Care, Stakeholder Engagement, Tcp/Ip Protocols, Utilization Management (Um)