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Lead the design and delivery of Microsoft Copilot Studio and Power Platform solutions. Engage with clients to identify use cases and build integrations following best practices.
Codec is seeking a Senior Power Platform / Copilot Studio Consultant to lead the design and delivery of Microsoft Copilot Studio and Power Platform solutions for our clients. This role is focused on building practical, high-value copilots and intelligent automation solutions using Copilot Studio, supported by a strong understanding of Dataverse and model-driven apps.
The successful candidate will be recognised internally as a subject matter expert in Copilot Studio and will help shape Codec’s capability in this area. They will combine hands-on delivery experience with strong consulting skills, working with clients and internal teams to identify opportunities, design solutions, and deliver secure and effective outcomes across Power Platform and related Microsoft technologies.
Key Responsibilities
- Lead the design and delivery of solutions built using Microsoft Copilot Studio
- Work with clients to identify use cases for copilots, conversational automation, and related Power Platform solutions
- Build and configure copilots, topics, actions, orchestration flows, and integrations with business systems
- Apply a strong understanding of Dataverse and model-driven app architecture when designing connected solutions
- Advise clients and colleagues on best practice for Copilot Studio, Power Platform, and associated solution design
- Act as Codec’s internal subject matter expert for Copilot Studio, helping to grow capability, standards, and delivery approach
- Support solution design where Azure services or wider Microsoft platform components are needed
- Contribute to workshops, estimates, documentation, pre-sales activity, and project delivery
Skills, Knowledge and Expertise
Essential
- Practical experience designing and building copilots using Microsoft Copilot Studio
- Strong understanding of Dataverse and model-driven apps
- Experience contributing to pre-sales, solution design, and technical leadership
- Ability to act as a subject matter expert within Codec for Copilot Studio solutions
- Experience working directly with clients to understand requirements and shape solutions
- Strong communication, consulting, and stakeholder engagement skills
Desirable
- Experience with Power Platform more broadly, including Dynamics 365, Dataverse, Power Automate and Power Pages
- Understanding of Dynamics 365 applications and how they sit within the wider Power Platform ecosystem
- Experience integrating Copilot Studio or Power Platform solutions with Azure services or external systems
- Awareness of governance, security, and lifecycle management for Power Platform solutions
About
Established over 40 years ago, Codec is a multi-award-winning Microsoft Solutions Partner, trusted by public and private sector organisations to deliver impactful digital transformation. With offices in Dublin, Belfast, Cologne, and across Germany, our team of over 300 experts specialises in harnessing the full potential of Microsoft technologies—including Dynamics 365, Power Platform, Azure, and Copilot—to drive innovation, automation, and operational excellence. Codec combines deep industry expertise with a proven track record to help organisations unlock the power of AI and modern cloud solutionsThough originally best known as a hardware reseller, since 2010 Codec has focused on building an outstanding software consulting business with a team of experts implementing enterprise solutions using products from Microsoft and Oracle. Our customer base, revenues and average contract values have grown steadily year on year and we continue to invest in the provision of new product and service offerings.Our team is a careful mix of recent graduates and experienced professionals from a variety of diverse cultural backgrounds. We are a melting pot of seasoned consultants supported by the best talent from the local universities. We have a thriving placement student academy and graduate recruitment programme which grows year on year.This company is an equal opportunities employer
Codec Dublin, Dublin, IRL Office
Adelaide Road, Earlsfort Plaza, Dublin, Dublin, Ireland, D02
What you need to know about the Dublin Tech Scene
From Bono and Oscar Wilde to today's tech leaders, Dublin has always attracted trailblazers, with more than 70,000 people working in the city's expanding digital sector. Continuing its legacy of drawing pioneers, the city is advancing rapidly. Ireland is now ranked as one of the top tech clusters in the region and the number one destination for digital companies, with the highest hiring intention of any region across all sectors.



