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Salesforce utilizes our platform for sales enablement, customer sales and the sales commissioning processes. The Global Incentive Operations Senior Analyst is responsible for the completion and accuracy of order to commission quota retirement process in our Salesforce application. The Global Incentive Operations Senior Analyst will be critical in defining and managing the processes for new quota retirement approaches, including differentiation for channels, products and complex coverage models. This individual must be capable of providing guidance on resolution while adhering to policies and process. The end result is excellence in performance and process for the integration of Salesforce with our cloud-based commissions system, Xactly. This role is critical to our monthly and quarterly commission processes and is an outstanding opportunity to work with our Global Revenue Operations Team in the process of order based commission crediting.
Responsibilities:
Support a global monthly process and cut-off as part of our sales and commissions process.
Support both Sales Ops and the greater Global Incentive teams with training and guidance. Assist in researching customer activity to clarify complex transactions and processes.
Frequent communication with account executives and sales management via commission cases and become the trusted advisor to our Sales teams. Process corrections and adjustments as they arise.
Provide recommendations to sales leadership and the internal comp management team regarding exceptions requests and case escalations.
Create reports to identify and analyze outliers and determine a systematic manner to adjust according to business rules.
Be a lead resource for sales account executives, sales operations and sales commission team on policy and process regarding sales commissions and applying it to specific transactions.
Understand data models, related objects and sales order processes within Salesforce to be able to analyze gaps and implement processes based on existing functionality.
Provide reporting and analysis of complex sales transactions and orders. Create and drive value-add analytics on ad hoc requests from the business and key stakeholders.
Create policy and process changes while ensuring proper documentation.
Provide sign-off on completion of review process on a monthly and quarterly basis. Complete and prioritize work as required.
Liaise with project management teams to support strategic business initiatives for growth and scale including setting business rules for IT configuration, determining appropriate business policy for new endeavors and facilitating change management process for current organizational priorities
Required Experience:
Bachelor Degree in Business, Accounting or related field, 5+ years work experience
Strong skills in use of order management or similar systems, preferably previous experience in a CRM environment
Strong problem solving and superior critical thinking skills, the ability to connect the dots
Communicates effectively across functional groups
Strong analytical, written and oral communication skills; detail and process-oriented
Works independently and as a strong team player
Responsive to tight deadlines and ability to prioritize appropriately
Ability to work in a dynamic and fast paced environment
Working knowledge of CRM, SOQL, SQL, Python to present large volumes of data in an easy-to-understand narrative.
Experience in automated sales commissions systems and their set-up and operation is a plus (e.g. Xactly, Callidus, Oracle EIM, etc.).
Advanced skills in MS Excel
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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