Serve customers across in-store and digital channels, provide product recommendations, achieve selling targets, maintain product presentation and availability, follow safe and legal practices, minimize losses, support store operations, and collaborate flexibly with colleagues. The role also involves participating in store events, community initiatives, continuous improvement, and personal development while delivering an exceptional retail experience.
Sunday: 17:00 - 21:00
Tuesday: 19:00 - 23:00
Thursday: 19:00 - 23:00
Saturday: 17:00 - 21:00
Full Flexibility is required outside of these hours.
Purpose
Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.
Key Accountabilities
The Key Accountabilities describe the activities you will do within your role:
Customer
- Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
- Always put the customer first and prioritise customer before task
- Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
- Involvement in Plan A activity to support store and local community initiatives
Selling
- Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
- Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
- Actively take part in store events to achieve selling targets.
- Create selling opportunities at all service points
Store
- Understand the store business priorities and play your part to improving the store performance
- Follow safe and legal working practices
- Make every penny count by working productively and minimise losses throughout the store
- Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
Team
- Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
- Own your personal development, continuing to look for opportunities to grow your knowledge
- Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team Retail: The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S!
We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
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