Retentions Specialist

Elio Networks helps thousands of organizations improve their connectivity & unified communications needs. We are Dublin’s largest fixed wireless internet service provider & provide global fibre connectivity solutions that power the world’s SME & International Corporate businesses. We’re headquartered in Trinity Street, Dublin 2 & have been in business since 2008 so you can learn & develop from our highly experienced team. Elio Networks is part of D9 Infrastructure whose name was inspired by The UN Sustainable Development Goal #9. Environmental, social, and governance criteria are at the epicentre D9’s approach.

This shows our unwavering commitment to positive progress, improving connectivity globally and environmentally sustainable digital infrastructure. We off set our carbon footprint with Climate Partners & working towards being carbon neutral……...ESG is at the heart of all our decisions.

We are looking for a Retentions Specialist  to join our dynamic team. In this role, success means building strong relationships with our valued customers, just as you would understand from your experience within a utility company. You’ll be the first point of contact for retentions, ensuring our customers feel heard and supported, which directly translates to reducing churn and maintaining customer loyalty.

You will manage renewals and identify upgrade opportunities, thinking strategically about our customers' evolving needs, similar to planning for infrastructure upgrades. You'll also be responsible for accurate data reporting, helping us make informed commercial decisions. Imagine analysing energy usage data to predict demand, it’s similar to how you’ll leverage structured data for our operations.

We need someone who is data-driven, proficient in Excel, organised, charismatic, and resilient. You'll be project managing installations and upgrades, ensuring smooth transitions and happy customers, just like overseeing major utility projects. Your experience in a similar fast-paced environment will be invaluable. If you have a knack for identifying and acting on opportunities, a strong background in customer service, and a drive to meet and exceed targets, we want to hear from you.

We need fluency in English, at least 18 months in a retention role within a similar commercial setting, and proficiency in Microsoft Excel. Experience in telecommunications and a Bachelor's degree are desirable. If you understand the importance of every connection and every customer, you'll fit right in.

Pension

Medical Insurance

Gym Membership

Bike to work

24 Days holiday