EMEA Quality Assurance Associate - Monitoring and Testing

Job Description
Join the Compliance, Conduct & Operational Risk (CCOR) Quality Assurance Monitoring and Testing (M&T) team as a Quality Associate.
As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers, and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo, and striving to be best-in-class.
As a Quality Associate in the Compliance, Conduct & Operational Risk (CCOR) Quality Assurance Monitoring and Testing (M&T) team, you will be responsible for the timely and effective management and execution of the firm's global monitoring and testing program across multiple lines of business. You will be part of a team of individuals responsible for providing solutions to drive effective controls monitoring and testing techniques using data, and for the execution of certain monitoring and testing engagements. Our team cover all Lines of Business within JP Morgan (e.g., Corporate and Investment Bank, Asset Wealth Management, Commercial Bank and Consumer Community Banking). There will also be opportunities to cross train on the Quality Assurance of other Compliance processes including Transaction Monitoring and Trade Surveillance.
This role is a Controlled Function ('CF') - a function in relation to the provision of a financial service which is prescribed by the Regulations as a CF, and as such, the successful candidate will be subject to the Central Bank's powers under the Fitness & Probity Regime.
Job responsibilities

• Perform Quality Assurance tests to ensure the execution of the Monitoring and Testing Program is in line with the firm's Testing Standards and Procedures, questioning and investigating the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made
• Develop, maintain, and execute the annual testing plan, identifying potential gaps, and following through on reporting, escalation, and resolution
• Assess (including root cause analysis), document, and effectively communicate emerging risks, themes and identified issues to leadership and risk partners in a timely manner. Provide status updates to key stakeholders on programs and specific reviews where warranted.
• Ensure consistency with the Global QA framework and governance approach when identifying key issues, trends, observations and reporting summary results to key stakeholders.
• Acquire and analyze data from multiple sources and systems e.g. CIB/AWM/CF/CB/CCB to identify findings and support conclusions, staying up to date with new tools and technologies to assist the team in creating the most efficient and effective data strategies, and reporting and metrics, whilst ensuring compliance with JPMorgan Chase technology and data standards and policies.
• Partner with Monitoring & Testing, Operational Risk and Compliance managers, and business stakeholders on departmental projects, particularly in relation to the development of the Annual Monitoring and Testing Plan
• Identify and share business best practices: work closely with CCOR officers and other stakeholders across all LOBs and Functions to collaborate and share information arising from testing related activities and other testing related initiatives (e.g., trends, systemic issues, control weaknesses).
• Provide cover of the QA of other Compliance processes the broader team perform QA on including Transaction Monitoring and Trade Surveillance (full training will be provided)

Required qualifications, capabilities, and skills

• Minimum 3 years of relevant experience in the financial services industry , preferably within Monitoring and Testing, Compliance, Risk Management, or Audit.
• Understanding of internal control concepts with the ability to evaluate and determine the adequacy of controls by considering business and technology risks in an integrated manner. This includes analytical skills particularly regarding assessing the risks associated with execution deficiencies.
• Strong relationship building skills to influence/negotiate desired outcomes. Excellent interpersonal skills necessary to work effectively with colleagues and senior management. Strong verbal/written communication
• Ability to perform end to end reviews of processes, think through various risks, understand applicability of different regulations and policies and ultimately be able to identify gaps / risks in operating environment.
• Ability to innovate, challenge the status quo and identify automation / process re-engineering opportunities.

Preferred Qualifications, Capabilities, and Skills:

• Any related industry certifications such as CAMS, CIA, CISA, DISA, Green Belt etc.
• Ability to read/comprehend German a significant advantage given coverage of Eurozone branches, and other European language skills (in particular French) beneficial.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Our Compliance teams work globally across all lines of business to advise internal stakeholders on the impact of regulatory requirements and how to balance these with the firm's needs. Their diverse mandate means they also provide input on new business strategies, product lines, policies, training, operational processes, risk mitigation and control.