Representative - Performance Reporting

The Performance Reporting team is responsible for ensuring the accuracy of Retail, Institutional and managed clients’ rate of returns data before being published on fid.com.

The Expertise we’re looking for

• Bachelor's degree or higher in business or related discipline.
• 0-2 years’ experience, preferably within financial services and/or a shared service model.
• Experience with Performance measurement analysis or brokerage/US Operations is an advantage.

The Purpose of Your Role

The primary focus is to investigate and address exceptions handling (performance outliers) on a daily and monthly basis.  In addition, from a remediation perspective, identify, investigate, and remediate breaks, data quality issues, and other issues identified by downstream consumers.

The Skills You Bring

• Your attention to detail and ability to quickly organize and prioritize multiple tasks.
• Your ability to take initiative and to work under tight deadlines in a dynamic team environment.
• Be analytical and possess good problem-solving skills.
• Be technically oriented, with strong MS Excel skills.
• Knowledge of SQL basics would be an added advantage.
• Your excellent written and verbal communication skills.
• Be motivated and show a desire to learn about business and new technologies.

The Value You Deliver

• By ensuring that Fidelity customers’ account and portfolio level returns are accurate, you provide a valuable service to our customers and help to maintain the firm’s reputation for quality
• Researching and resolving daily exceptions generated from the Rate of Return calculation engine
• Validating outliers through data analysis by understanding cash flows, interest, accruals, and market values in the performance measurement process
• Developing your knowledge of financial products, corporate actions and market trends to understand how these impact rate of return calculations
• Maintaining operational and written supervisory procedures in accordance with divisional standards
• Participating in various projects and process improvement initiatives focused on improving the existing workflow, quality and efficiency in the process

How You’re Work Impacts the Organization

Operations and Services Group (OSG) is a division of Fidelity Institutional and provides superior customer service to Fidelity businesses through innovation, dedication and commitment to excellence. In operating locations across the US and in Ireland, OSG plays a critical role by processing every transaction into Fidelity and out to customers through the brokerage platform. OSG provides securities execution, clearance, and risk management services to retail, institutional, and correspondent clients.

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