Renewals Specialist/ ServiceNow

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

The Renewal Specialist is responsible for protecting and growing recurring revenue by proactively managing the Available-to-Renew (ATR) portfolio across an assigned region. Working closely with partners, Partner Managers, Customer Success, Sales and Operations teams, the role will ensure renewal opportunities are identified, forecasted and executed well in advance of contract expiry. The successful candidate will maintain industry-leading renewal rates through structured planning, proactive engagement and disciplined renewal management whilst identifying expansion opportunities for sales teams. 

As the Renewals Specialist, you will:

• Maintain industry-leading renewal rates across the assigned renewal portfolio.
• Protect recurring revenue and minimise customer churn.
• Conduct renewal planning activities 120 days before contract expiration. 
• Manage a structured 120-day renewal process for all assigned opportunities. 
• Own and manage the Available-to-Renew list across the assigned region.
• Develop and execute renewal plans for all eligible contracts.

QUALIFICATIONS AND EXPERIENCE | About you

• Build strong relationships with our partners, partner account managers and channel teams.
• Identify renewal risks and develop mitigation plans.
• Work closely with Customer Success teams to support adoption and retention activities.
• Collaborate with Partner Managers and Vendor Sales Specialists on expansion opportunities.
• Provide accurate weekly, monthly and quarterly renewal forecasting.
• Maintain renewal data integrity and reporting accuracy.
• Support continuous improvement of the renewal process.

The ideal Renewals Specialist:

• 2–5 years experience in renewals, customer success, inside sales, account management or SaaS sales support.
• Must speak Fluent and Business level French and English
• Experience working with subscription, recurring revenue or software licensing models.
• Strong commercial awareness and forecasting capability.
• Excellent planning and organisational skills.
• Strong communication and stakeholder management skills.
• Experience working with CRM and sales operations systems.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.