Company overview:
TraceLink’s software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.
Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.
Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
Responsibilities:
- Required to work 5 hours per day, Monday through Thursday, during core office hours between 8:30 AM to 14:00 PM. Longer hours may be requested during busy periods, when covering holidays or when covering for the local Office Coordinator being out sick or on Personal Time Off.
- Take direction from and support the local Office Coordinator and Sr. Facilities Manager in daily operations.
- Act as the first point of contact for employees, visitors, and contractors.
- Provide exceptional customer service to clients (internal and external) in person, via email, phone and any other form of communication, as required.
- Ensure reception, meeting rooms, kitchen and all office areas are tidy and presentable, at all times.
- Always be available to open the door for couriers, visitors, employees and contractors entering the office.
- Monitor and restock the kitchen supplies, ensuring availability of food and beverages at all times. Restock the kitchen in the morning, and in the afternoon before leaving the office, when needed.
- Liaise with the serviced office provider, as required.
- Assist with daily food deliveries for meetings.
- Assist with arranging and preparing for meetings, parties and other events.
- Receive, sort, and distribute daily mail/deliveries.
- Follow corporate security and confidentiality procedures.
- Manage office access (issuing employee and visitor badges)
- Monitor all Contractors and Building Management personnel entering the facility and inform the Office Coordinator and Sr Facilities Manager.
- Notify the Office Coordinator and Sr Facilities Manager about any Health & Safety issues.
The requirements may change in the future, therefore flexibility is required in this role. New requirements will be discussed with the receptionist/hospitality assistant in advance.
Requirements:
- Strong customer service skills
- Computer literate and knowledgeable in MS Office G-suite
- Effective Spanish and English, verbal and written communication skills
- Strong organizational and time management skills
- Must be a detail-oriented, hands on, solution-driven individual!
- Required to lift and carry items weighing up to 25 kg
- Ability to walk up 4 flights of stairs
- Past Hospitality experience a plus
- Prior Administrative experience helpful
Please see the Tracelink Privacy Policy for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact [email protected].
