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Teleperformance

Quality Policy Expert (Iraqi Arabic & English)

Posted 8 Hours Ago
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In-Office
Dublin, IRL
Junior
In-Office
Dublin, IRL
Junior
Audits content moderation decisions, provides actionable feedback, interprets quality and policy data, conducts root-cause analysis, escalates policy issues, mentors quality experts, supports training, and develops market-specific process improvements. The role requires fluency in Iraqi Arabic and English, quality control experience, strong Excel skills, attention to detail, critical thinking, and independent work in a fast-paced environment.
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OverviewQuality & Policy Expert (Iraqi Arabic & English Speaking)

Salary: €44,351

Ready to shape the standard of excellence? Step into a dynamic, international environment where your eye for detail makes a real impact. If you are passionate about quality standards, driven by data, and ready to champion policy compliance on a global scale—we want you on our team.

What You’ll Do: Own the Quality Standard
  • Drive Performance: Audit content moderation decisions, deliver actionable feedback, and elevate the overall standard of our operational teams.

  • Be the Subject Matter Expert: Master our client's products and community standards, acting as the ultimate go-to resource for Content Policy and Operational Guidelines.

  • Spot the Trends: Dive into the data to identify inefficiencies, run root-cause analyses, and escalate critical policy issues to the global team.

  • Empower the Team: Mentor incoming Quality & Policy Experts and bridge knowledge gaps through targeted training collaborations.

  • Innovate & Improve: Use market-specific insights to build scalable solutions and partner with Quality Leaders to design high-impact improvement initiatives.

What You Bring: The Essentials
  • Bilingual Excellence: Fully fluent in Iraqi Arabic and English (written and verbal).

  • Proven Experience: 2+ years thriving in a Quality Control environment.

  • Data Savvy: Strong, practical skills in Excel (PivotTables, Charts, Statistical functions). Experience with Tableau, Power BI, or similar tools is a massive plus!

  • Razor-Sharp Precision: Exceptional attention to detail and nuance—you catch what others miss.

  • Dynamic Problem Solver: Strong critical thinking skills with the ability to multitask and work independently in a fast-paced, ever-changing environment.

  • Empathetic Approach: A genuine passion for providing accurate, user-focused support.

Ready to kick-start your career and make your mark? Apply today!


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