Jobs at Teleperformance

Provides real-time coaching to agents, investigates user reports, escalates abusive content, and supports policy and standards rollouts across Quality, Training, and Operations. The role requires fluent Italian and English, strong cultural awareness, excellent communication skills, and at least two years of experience in a shared services or BPO environment. This is a full-time, on-site position in Dublin.

Audits content moderation decisions, provides actionable feedback, interprets quality and policy data, conducts root-cause analysis, escalates policy issues, mentors quality experts, supports training, and develops market-specific process improvements. The role requires fluency in Iraqi Arabic and English, quality control experience, strong Excel skills, attention to detail, critical thinking, and independent work in a fast-paced environment.

Provides real-time support, coaching, and mentoring to agents serving Sub-Saharan African markets. The SME enforces client policies and community standards, investigates account and abuse reports, reviews production work, supports corrective action plans, and collaborates with training, quality, and operations teams. The role requires strong communication, empathy, cultural awareness, analytical ability, relevant language fluency, and prior operations experience.

Reviews content moderation, identity verification, authenticity, access, and escalation workflows for global operations teams. Applies abuse and safety policies to nuanced cases involving violence, self-harm, fraud, hate speech, malware, exploitation, sexual content, and dangerous organizations. Requires strong Polish language and cultural knowledge, critical thinking, emotional intelligence, communication, and process-excellence skills. The role is permanent, full-time, onsite in Dublin, with four weeks of onsite training and rotating shifts.

Conduct quality audits of content moderation decisions, provide actionable feedback, identify policy and training gaps, analyze error trends, and recommend process improvements. Partner with operations, training, and quality teams to improve performance and policy compliance. Maintain expertise in client products and community standards, mentor new experts, document processes, and escalate policy issues. The role requires fluency in an SSA language, strong Excel skills, attention to detail, and onsite work in Dublin.

Reviews content moderation, identity verification, authenticity, access, and escalation workflows for global operations teams. Applies abuse and safety policies to sensitive content, including violence, self-harm, hate speech, fraud, malware, exploitation, and sexual content. Makes nuanced decisions using Portuguese-language and regional cultural context, maintains process quality, and collaborates with operational teams. The role is permanently onsite in Dublin with full-time shift availability.

Reviews content moderation, identity verification, authenticity, access, and escalation workflows for global operations teams. Applies abuse policies with awareness of Turkish cultural and regional context, evaluates nuanced policy decisions, and supports quality and process excellence. The role is fully onsite in Dublin, permanent, full-time, and includes rotating shifts and four weeks of onsite training.

Audits content moderation decisions for accuracy and policy compliance, provides agent feedback, identifies training needs, conducts root cause analysis, and recommends process improvements. The role supports audit planning, re-audits, policy updates, documentation, reporting, and quality initiatives while mentoring colleagues and collaborating with operations, quality, learning, and global policy teams. Fluent French for the Sub-Saharan Africa region and English are required.

Provides real-time coaching, mentoring, and policy guidance to Hungarian-speaking agents. Supports training, quality, and operations; investigates account issues and abusive-content reports; enforces community standards; assists with corrective action plans; and reviews production work for quality and turnaround compliance. Requires fluent Hungarian, English proficiency, analytical ability, cultural awareness, and at least two years of operations experience. This is an onsite, permanent Dublin role requiring existing Irish work authorization.

Reviews client workflows for content moderation, identity verification, authenticity and access processes, and escalations. Applies abuse policies with strong Arabic-language and regional cultural understanding, evaluates sensitive content, supports quality assurance, and makes nuanced policy decisions. The role is permanent, full-time, onsite in Dublin, with four weeks of training and rotating shifts.

Supports and coaches customer operations agents, provides real-time guidance, conducts quality and policy reviews, investigates abuse reports, enforces platform standards, and assists with corrective action plans. The role serves as a liaison among training, quality, and operations while supporting French- and English-language workflows. It requires cultural awareness, analytical reasoning, empathy, and at least two years of operations experience. This is a full-time onsite role in Dublin requiring existing permission to work in Ireland.

Supervise accurate, compliant Irish payroll and benefits administration, including outsourced payroll oversight, reconciliations, statutory reporting, employee queries, and benefits processing. Support migration from outsourced payroll to in-house CHRIS21 operations through process mapping, data validation, parallel testing, controls, and system stabilisation. Collaborate with HR, Finance, Reward, IT, external providers, and payroll leadership while maintaining strong governance, audit evidence, confidentiality, and continuous improvement.

Provide on-site and remote desktop support for Windows desktops, laptops, VDI, mobile devices, software, telephony, and in-house applications. Manage tickets, deployments, updates, troubleshooting, networking, major-incident triage, SLAs, and customer communications. Maintain IT equipment, support security audits, gather compliance evidence, identify risks, and assist with continuous improvement. Occasional travel to UK sites and out-of-hours work may be required.

Supports a 24/7 operations team by coaching and mentoring agents, providing real-time assistance, identifying performance and knowledge gaps, applying policies to account and content issues, and collaborating with Training, Quality, and Operations on improvement initiatives. The role requires strong communication, cultural awareness, analytical skills, and fluency in English plus a relevant Sub-Saharan African language.

Provides real-time coaching and operational support to agents, investigates user reports and abusive content, escalates issues, and coordinates policy and quality standards across Quality, Training, and Operations. Requires fluent Maghrebi Arabic and English, strong cultural awareness, excellent communication skills, and at least two years of shared services or BPO experience. This is a permanent, fully onsite Dublin role requiring existing Irish work authorization.

Review and assess content moderation, identity verification, authenticity, access, and escalation workflows for compliance with client policies. Apply nuanced cultural and regional understanding of Russian-speaking markets when making policy decisions. Identify quality issues, support process excellence, and collaborate with global operations teams. The role is full-time, permanent, and fully onsite in Dublin, with rotating shifts and four weeks of onsite training.

Supports and coaches Ukrainian-language content moderation agents, provides real-time guidance, enforces platform policies, investigates abuse reports, and supports corrective action plans. Serves as a liaison between training, quality, and operations while ensuring accurate, empathetic, and timely policy decisions. Requires fluency in Ukrainian and English, cultural awareness of the supported region, analytical ability, and at least two years of operations experience.

Provides real-time coaching, mentoring, and operational guidance to Hebrew- and English-speaking agents. Supports training, quality, policy implementation, root cause analysis, corrective action plans, complex account-support issues, and potentially abusive-content reviews. Applies client policies and community standards with cultural awareness, empathy, accuracy, and sound judgment. Works with Operations, Training, and Quality in a fast-paced 24/7 environment and completes approximately 13 weeks of training.

Reviews content moderation, identity verification, authenticity, access, and escalation workflows for quality and policy compliance. Applies nuanced Romanian cultural and regional context to decisions involving harmful content, dangerous organizations, and viral content. The role is fully onsite in Dublin, includes four weeks of training, and requires Romanian fluency, prior content moderation experience, and valid permission to work in Ireland.

Reviews content moderation, identity verification, authenticity, access, and escalation workflows for quality and policy compliance. Evaluates sensitive content involving violence, self-harm, fraud, hate speech, exploitation, nudity, phishing, and dangerous organizations. Applies nuanced regional and cultural context to policy decisions, collaborates with operations teams, and supports process excellence. This is a permanent, full-time, onsite role in Dublin with shift work and four weeks of onsite training.