Teams at Teleperformance

Provides real-time coaching to agents, investigates user reports, escalates abusive content, and supports policy and standards rollouts across Quality, Training, and Operations. The role requires fluent Italian and English, strong cultural awareness, excellent communication skills, and at least two years of experience in a shared services or BPO environment. This is a full-time, on-site position in Dublin.

Audits content moderation decisions, provides actionable feedback, interprets quality and policy data, conducts root-cause analysis, escalates policy issues, mentors quality experts, supports training, and develops market-specific process improvements. The role requires fluency in Iraqi Arabic and English, quality control experience, strong Excel skills, attention to detail, critical thinking, and independent work in a fast-paced environment.

Provides real-time support, coaching, and mentoring to agents serving Sub-Saharan African markets. The SME enforces client policies and community standards, investigates account and abuse reports, reviews production work, supports corrective action plans, and collaborates with training, quality, and operations teams. The role requires strong communication, empathy, cultural awareness, analytical ability, relevant language fluency, and prior operations experience.