About Us
Imagine Live, part of the Digitain Group, specializes in live gaming and streaming worldwide. With a fresh take on live dealer games and premium game show-style content, we deliver top-tier entertainment in a professional, dynamic environment. We are committed to growth, development, and excellence in the gaming industry.
Description:
The Quality Control Specialist is responsible for ensuring the evaluation of the quality of live games broadcast on Imagin Live. The role involves monitoring and assessing the quality of on-air services, interactions with customers, and the overall performance of the games. The position includes identifying issues, reporting errors, ensuring compliance with industry regulations, and supporting continuous improvement processes.
Shifts:
- 1st day: 08:00-16:00
- 2nd day: 16:00-00:00
- 3rd day: 00:00-08:00
After these 3 working days, employees have 2 days off and return to work with the same shifts.
Responsibilities:
- Monitor live games in real-time or through archived videos to ensure adherence to rules and procedures
- Evaluate the performance of game presenters and shufflers based on established key performance indicators
- Clearly and thoroughly document any procedural, regulatory, compliance violations and technical issues or discrepancies
- Monitor the appearance of game presenters and shufflers for compliance with existing procedures
- Monitor the interaction of game presenters with customers to ensure it meets company standards
- Monitor the quality of shufflers' work and the proper execution of shuffle related processes and procedures
- Monitor the quality of live game broadcasts — audio and video — to ensure that the game runs without technical interruptions
- Ensure that the images of broadcasted games meet accepted standards
- Conduct regular checks on gaming systems and provide feedback with improvement suggestions
- Clearly report errors, technical issues, and any operational concerns
- Collaborate with the shift management department to ensure timely resolution of issues
- Maintain files and reports on gaming quality standards
- Ensure that live gaming operations comply with local and international gaming regulations
- Suggest and provide feedback on opportunities to improve the quality of games and services
- Carry out other functions as assigned by the direct supervisor or as required by the position
Qualifications:
- Previous online casino experience
- Online game proficiency
- Excellent verbal and written communication skills in English
- Strong negotiation skills
- Diligence and initiative
- Ability to prioritize tasks effectively
- Skills in database management
