Monitor the quality of affiliate and sales managers’ communication with partners across all channels (Telegram, Skype, email);
Review partner conversations based on defined criteria: tone of voice, wording accuracy, compliance with internal rules and iGaming specifics;
Track response times and ensure communication SLAs are met;
Identify risky and problematic cases (ignored partners, delayed replies, incorrect promises, and conflict situations);
Escalate critical issues and follow up until they are resolved;
Provide structured feedback to managers based on QA reviews;
Contribute to the development and maintenance of communication standards (guidelines, templates, playbooks);
Maintain a record of recurring mistakes and systemic issues within the team;
Prepare regular reports on communication quality and team discipline;
Initiate and support process improvements that impact partner communication quality.
Experience in a similar role related to communication quality, QA, Support QA, Sales QA, or Operations;
Ability to write clearly, concisely, and professionally;
Fast learner, ready to dive into the specifics of affiliate and iGaming domains;
Upper-Intermediate level of English.
Strong sense of responsibility and ownership over quality;
Ability to provide tactful and constructive feedback;
System-oriented mindset and focus on process clarity;
Capability to remain neutral and objective in evaluations;
Stress resilience and confidence in handling sensitive or conflict cases;
Proactive attitude and willingness to suggest improvements, not only report issues.
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.
