PS, Solution Architect

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

As a Principal Solutions Architect for Armis Centrix™ VIPR Pro, you are the ultimate technical authority and connective tissue between our customers, Technical Customer Success Managers (TCSMs), and internal Product and Engineering teams.

Operating at the Expert/Principal level, you will not only resolve the most complex architectural challenges our enterprise customers face, but you will also systematically translate those field experiences into strategic product improvements. You will serve as the final escalation point for VIPR Pro deployments, guiding TCSMs through advanced risk prioritization models, custom integrations, and massive-scale asset environments.

What You Will Do

• The Product/Engineering Bridge: Act as the primary technical liaison between Customer Success and Product/Engineering. Translate advanced customer edge cases, feature gaps, and scale limitations into clearly defined, architecturally sound requirements for the Product roadmap.

• Highest-Tier Escalation Point: Serve as the ultimate technical backstop for Technical Client Managers (TCMs). Step into high-stakes customer calls to untangle complex deployment blockers, integration failures, and advanced configuration challenges within VIPR Pro.

• Advanced VIPR Architecture: Design and validate complex vulnerability prioritization models for our largest customers. Architect bespoke risk-scoring solutions that integrate threat intelligence, CVSS, EPSS, and unique business context using the VIPR platform.

• AQL & API Mastery: Write, optimize, and debug highly complex custom Armis Query Language (AQL) scripts. Troubleshoot and design advanced API and Webhook integrations between VIPR Pro and external ITSM/SOAR platforms (e.g., ServiceNow, Jira, Splunk).

• Field Enablement & Mentorship: Elevate the technical baseline of the entire Customer Success organization. Create advanced architectural blueprints, technical playbooks, and training sessions to empower TCMs to handle level 300/400 VIPR discussions independently.

• Customer Advocacy: Drive consensus across internal Engineering silos to ensure critical customer bugs and architectural friction points are prioritized and resolved swiftly.

• Experience: 10+ years in enterprise security architecture, technical account management, or sales engineering, with expert-level, hands-on experience deploying and scaling Armis Centrix / VIPR Pro.

• Cross-Functional Leadership (IC5): Proven ability to influence Product Management and Engineering roadmaps without direct authority. You know how to build a technical business case for a feature request based on aggregated customer friction.

• Customer-Facing Excellence: Exceptional executive presence. You can de-escalate tense situations with a CISO while simultaneously whiteboarding a complex API integration with their lead architects.

• AQL & Integration Expertise: Deep proficiency in writing complex AQL statements and building/troubleshooting REST API data flows between Armis and third-party security ecosystems (Tenable, Qualys, Wiz, CrowdStrike).

• Mentorship: A track record of mentoring senior technical staff (TCMs, TAMs, or Solutions Engineers) and developing scalable knowledge-sharing frameworks.

• Domain Knowledge: Advanced understanding of vulnerability management lifecycles, risk quantification, cloud/OT/IoT security paradigms, and enterprise IT service management workflows.

Preferred Qualifications

• Previous experience operating in a "Voice of the Customer" (VoC) technical role directly embedded with Product Engineering pods.

• Strong scripting background (Python, Bash) for API automation and prototyping solutions for customers.

• Armis Certified Expert (ACE) or equivalent deep-dive platform certifications.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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